Client Operations Manager

Company Description

At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.

Job Description

As a Client Operations Manager at Saatchi & Saatchi, you will drive the workflow of large process and project initiatives to meet deadlines and serve as a Project leader.  An ideal candidate will have 4-6 years of project management and/or account executive experience in an ad agency managing projects in multiple mediums, including digital, video, social, print, large-scale website maintenance, application or digital product initiatives.

While the Client Operations Manager role is primarily internal facing, participation in client meetings and direct client communication may be required. 

Responsibilities include, but are not limited to:

• Manage projects or campaigns from brief through delivery by driving team decision-making and ensuring key internal touch points and communications occur across Creative, Media, Strategy, Data Science, Analytics and Production.
• Consistent oversight of and adherence to agency processes, efficiencies and resource documentation with the goal to keep process and templates rather consistent.
• Facilitate internal discussions designed to foster collaboration across departments, as well as accomplish key campaign tasks including monitoring workback calendars and schedules, scope management and definition around creative deliverables, project assignment summaries, and creative kick-offs.
• Partner with Business Operations and Resource Management on scope and resource planning and monitoring, providing project-specific context to inform resourcing decisions, help manage workload, and assess burn.
• Participate in project retrospectives, cross-share learnings and outputs, as well as support process improvement efforts under the guidance of Client Operations Lead.
• Setting of internal reviews and dissemination of internal notes, especially to ensure all teams are up-to-speed rapidly, is also a critical part of the role.

Qualifications

We are looking for candidates with the following background and capabilities:

• 4 - 6 years of project or client/account management experience in an ad agency managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.
• Extensive and simultaneous management of multidisciplinary efforts from project brief through delivery, including oversight of scheduling, resourcing, workflow, and partnership with production. 
• Mentorship of team member knowledge and capabilities with a focus on ensuring direct reports are following correct processes.
• Understand and articulate business reasons behind agency processes and best practices.
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, PM related workflow and reporting tools. Working knowledge of Adobe Photoshop; knowledge of social media platforms.

We prioritize attributes and soft skills, including:

• Maintain focus under pressure, keep a positive and collaborative, yet confident demeanor and quickly facilitate others’ involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects high standards for work and behavior of self and others; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively.
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Ability to work autonomously to tackle problems and generate solutions proactively.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $58,500.00 - $92,000.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company