Senior, Customer Success Manager

Job Title

Senior, Customer Success Manager

Are you the next Senior Customer Success Manager we are looking for?

• Serve as the primary point-of-contact for customers.

• Collaborate with clients to understand their needs and objectives, develop strategies, and work with internal Amadeus teams to execute projects and campaigns.

• Support sales and renewals by demonstrating the value of Amadeus solutions and fostering strong client relationships.

• Maintain a comprehensive understanding of the Amadeus product portfolio and the hospitality industry.

• Ensure customers gain full benefit from Amadeus products and identify opportunities for additional solutions.

• Provide proactive guidance to help customers optimize their use of Amadeus products.

Main Responsibilities:

• Meet retention goals by building relationships with stakeholders across assigned accounts.

• Act as the primary contact for product optimization and usage.

• Collect customer usage data to inform product development.

• Share business process and marketing best practices.

• Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services.

• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients are seeing the value of Amadeus products to allow for a seamless renewal contracting process

• Lead the Customer Success function as the central contact and product expert.

• Offer strategic support in revenue management, marketing, and product optimization to promote growth.

• Oversee the development of creating value driven material to share during client calls taking into consideration items such as booking patterns, customer profiles, competitive sets and marketing channels.                 

• Collaborate with Sales, Product, and other departments to support renewals and new revenue opportunities.

About the Ideal Candidate:

• Education: Bachelor’s degree in a related business field or equivalent work experience.

• Experience:

  • 5–8+ years in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS solutions for hotels.

  • Experience managing a customer portfolio and achieving financial goals.

• Technical Expertise: Proficient in Amadeus products and the hotel industry.

• Skills:

  • Proficiency in MS PowerPoint, Word, Excel, and Outlook; Salesforce.com knowledge preferred.

  • Strong communication skills across all levels and formats.

  • Analytical and problem-solving abilities.

  • Project management experience preferred.

  • Ability to manage multiple tasks and deliver results under pressure.

  • Collaborative, self-motivated, and goal-oriented.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid . 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a sup