Treasury Management Specialist

Description

SUMMARY

The Treasury Management Specialist serves as a resource to the Treasury Management Department by providing professional, courteous, and efficient customer service to the bank's business customers and Bank personnel. Performs customer setups on the system, reviews and maintains customer files, monitors product usage and system operations, and resolves problems within given authority. Helps in the coordination and support of audits and examinations and prepares reports and participates in special department projects. Assists Deposit Operations as needed.

SUCCESS MEASURES

1. Client satisfaction levels are fully met.
2. Ensuring strong operational controls and processes are in place.
3. Demonstrating mastery of product and technical knowledge related to Treasury Management products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Successful candidates will have knowledge and service experience with digital banking and electronic payment systems and be able to effectively communicate with commercial clients. Candidates will also demonstrate knowledge of the rules and regulations governing payment processing, including but not limited to Regulation E, OFAC, and NACHA Operating Rules.

• Provide support and training to business clients to fulfill needs and solve problems related to Treasury Management products, deposit accounts and general requests.
• Set-up products and services on Business Online Banking after performing a review of accuracy and completeness according to policies and procedures.
• Demonstrating a high level of proficiency with South Shore Bank’s digital technology offerings including but not limited to Business Online Banking, Remote Deposit Capture, ACH Originations, Wires, Positive Pay and Mobile Banking.
• Process monthly Account Analysis statements for Treasury Management clients.
• Contribute to the development and ongoing assessment of operational policy and procedures, adjusting as needed in response to operational or regulatory changes.
• Proficiently trouble shooting technical issues to include various file formats, browser, and firewall changes, etc.
• Preparing and organizing required reports on a scheduled basis.
• Providing back up to Treasury Management Team as needed.
• Review maintenance reports and resolve any inconsistencies.
• Assists Treasury Management on special projects including the implementation of any product and services.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information. Daily review and monitoring of services including Positive Pay, BOB enrollments and ACH Returns.
• Complete all internal Bank training as assigned and required.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Bank culture.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of experience working with and understanding the needs of business clients.
• Knowledge of bank operations and Treasury Management products including but not limited to Business Online Banking, RDC, ACH, Wires services.
• Proven strong customer service and communication skills, both verbal and written
• Knowledge of the Bank's products and services
• Experience performing advanced level digital banking activities to include system administration, working in an expert capacity, implementing new digital services, and facilitating system upgrades.
• Demonstrated success at being self-directed with independent ability to translate assignments into plans and actions.
• Ability to write reports, business correspondence, and procedure manuals.
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise, and unambiguous manner.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business peri