IT Service Manager

<h3>Company Description</h3><p>We are Hiflylabs, an AI and data company. A lab of highflyers. People, who always strive for more. Humans trained on data and algorithms. Geeks at the leading edge of technology. A community we all enjoy belonging to.</p><p>In about 10 years Hiflylabs turned from a collective of like-minded friends into a much larger diverse group of 250+ people with various backgrounds, who know that no business today can thrive without building on their data. Want to be a part of our story? Let's work together!</p><p><strong>Check out our </strong><a href="https://hiflylabs.com/"><strong>Website</strong></a><strong>, </strong><a href="https://www.linkedin.com/company/hiflylabs/"><strong>LinkedIn page</strong></a><strong> and </strong><a href="https://www.youtube.com/@hiflylabs"><strong>YouTube</strong></a><strong> channel to get an insight into who we are and how we work!</strong></p><h3>Job Description</h3><p><strong>Responsibilities</strong></p><ul><li>Plan, design, and implement IT Service Management processes</li><li>Tailor the service measurement framework and define metrics and KPIs that best fit the client environment</li><li>Collaborate with partners and their teams on IT Service Management projects and IT operation improvement tasks</li><li>Prepare and present reports, reviews, and dashboards based on service performance and quality</li><li>Build and maintain relationships with partners while assessing agreements</li><li>Communicate and consult with relevant stakeholders about service-related changes</li><li>Act as the bridge between clients and IT</li></ul><h3>Qualifications</h3><p><strong>Requirements</strong></p><ul><li>At least 3 years of experience in a similar role as an IT Service Manager</li><li>Proficiency in spoken and written English</li><li>Strong understanding of Enterprise IT architectures</li><li>Ability to communicate seamlessly between business and IT stakeholders</li><li>A natural mindset for processes and services</li><li>Experience incorporating service specifications, measurement methodologies, and standards into written agreements</li><li>Confidence in facilitating complex discussions and meetings</li><li>A service-oriented approach embedded in your mindset</li><li>Determination and the ability to represent client interests effectively</li><li>A proactive attitude, always eager to learn and take on new challenges</li><li>Strong communication and presentation skills to convey ideas clearly</li></ul><p> </p><p><strong>Nice to have</strong></p><ul><li>Knowledge of Lean, Kaizen, or Six Sigma methodologies</li><li>Familiarity with process design frameworks</li></ul><h3>Additional Information</h3><p><strong>Why us?</strong></p><p>✅<strong> Data-driven innovation &amp; human-centered culture </strong>– We combine cutting-edge technology with a supportive, growth-oriented environment.</p><p>✅ <strong>Global projects &amp; advanced technologies </strong>– Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.</p><p>✅ <strong>Flexibility &amp; empowerment</strong> – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.</p><p>✅ <strong>Continuous learning &amp; fun community </strong>– Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events. </p>