Clinical Manager

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

Job Description

This Position is Contingent Upon Contract Award.

This position is in support of a proposed repatriation initiative.  The purpose of the facilities is to provide comprehensive care for migrant individuals who are awaiting reunification or repatriation. This care will begin as soon as each occupant arrives at the facility and will last until their arranged departure. The comprehensive care includes but is not limited to initial screening and exams, identifications of prior conditions and allergies, day to day care of routine, urgent and emergency medical conditions.  

The Clinic Manager assists the Director of Nursing with overseeing and driving quality in aspects of nursing in the clinic. They will function as a member of the leadership team and handle the required duties as they pertain to patient care, administration, and contractual obligations. Under the general supervision from the Director of Nursing, they provide professional nursing leadership and perform regular nursing duties as required.

Key Responsibilities:

Administrative  

• Assists with the development, implementation and application of policies and procedures related to the delivery of safe and efficient nursing care. 
• Monitors, audits, and evaluates the quality of nursing care provided. 
• Assists with strategies, objectives, and plans for outpatient and inpatient services. Develops and implements short- and long-term goals that are in line with the mission statement and values of International SOS.  
• Assists with the activities of nursing personnel consistent with those in the Performance Work Statement.   
• Assists in the review of new hires and their medical credentials. 

Personnel Management/Staffing  

• Identifies staffing needs and continuously monitors staffing levels and adjusts as appropriate to meet various clinical care and operational objectives. 
• Defines nursing personnel requirements and position competencies for the nursing department.  
• Ensures effective utilization of staff and departmental resources.  
• Monitors overtime requirements in accordance with minimum and optimal staffing levels, and applicable surge requirements. 
• Develops and manages in-service educational programs for relevant staff when internal workflow changes occur.  
• Coordinates orientation programs and refresher courses to train and update skills of the nursing service personnel. 
• Devises and maintains strategies to ensure nursing professional development. 
• Responsible for the development of training manuals and materials. 
• Evaluates employee performance against departmental and personal goals and objectives.  
• Provides corrective counseling with appropriate documentation to staff members when necessary. 
• Assists with coordination of medical transfers from project to a higher level of care. 

Leadership  

• Demonstrates visibility and accessibility to staff by making regular rounds, staff communication, and meetings. 
• Collaborates with nursing and medical staff in the development and measurement of performance of standards of patient care.  
• Creates an environment that fosters a positive working culture and innovative patient care. 
• Provides clinical leadership and expertise; serves as technical support and as a resource.  
• Actively attends and participates in department head