KR103 IT Support Engineer

Department: IT

Employment Type: Full Time

Location: Remote

Reporting To: Pawel Kowalski

Description

Company Overview
We are a multi-award winning RegTech company on a mission to transform the quality of regulatory reporting in the financial services industry. We've combined regulatory expertise with advanced technology to develop our market-leading quality assurance services. Unique in being able to fully assess data quality, our services are used by some of the world’s largest investment banks, asset managers, hedge funds and brokers, helping them to reduce costs, improve quality and increase confidence in their regulatory reporting.

Job summary
The IT Support Engineer will be responsible for providing high-quality technical assistance to both our customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.

Key Responsibilities

• Work continuously on assigned tasks/helpdesk tickets until completion, ensuring stakeholders are satisfied with IT service levels
• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Talk users through a series of actions to help set up systems or resolve issues
• Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
• Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
• Manage and administer Freshdesk and related software components
• Ensure the highest level of data security to protect our clients’ information assets
• Support and be an integral member of the IT team

Skills Knowledge and Expertise

Knowledge, skills and experience required
Skills
Good understanding of:

• ITIL principles
• Freshdesk
• Windows 10 / Server 2016/2019
• Microsoft Office 2016
• Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
• Active Directory
• Information security tools (Firewalls, anti-malware, etc.)
• JIRA and Confluence
• Disaster Recovery and Business Continuity

Ability to communicate in both technical and user-friendly language depending on the audience
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker

Experience

• 2 years of working experience in IT Support
• Experience in Cloud Computing (preferably AWS) would be an advantage

Qualifications/Training

• Bachelor’s degree (or above) in Computer Science or a related subject

Benefits

• Competitive salary package  
• Private healthcare,  
• Regular team socials 
• Working within a culture of innovation and collaboration 
• Opportunity to play a key role in a pioneering growth company 
• Company laptop