Loan Support Team Lead - Loan Servicing Collateral

JOB SUMMARY

This onsite position is responsible for managing the Loan Servicing Collateral functions and duties. This includes making sure that the collateral is perfected, all documents are received and properly imaged, insurance is tracked, paid loans are processed, and other post loan closing duties.  The position works closely with the other members of the Loan Support team.  This position requires close interaction with other departments and branches in a tactful and positive manner.  The understanding of loan documentation from creation to completion of a loan file will be required. 

JOB SPECIFICATIONS (Applicant must qualify under the following specifications)

• Education:              High School Graduate or equivalent
• Experience:             Three years of loan experience is preferred

ESSENTIAL FUNCTIONS

• Responsible for supervision of loan servicing collateral employees including training, employee performance management, and addressing employee matters.  
• Assist Loan Support Manager with interviewing and hiring loan servicing collateral employees.
• Track daily work related to Loan Servicing Collateral duties and ensure compliance with all procedures and regulations.
• Assist Loan Support Manager with creation and maintaining processes and procedures.
• Assist and manage the receiving, reviewing, and scanning of original documents and e-signed documents to imaging system
• Assist with creating, setup, and maintaining physical loan files
• Review and process Loan Support pending ticklers and post close loan documents 
• Review, process, and manage post close lender pending tickler documents
• Review files and loan imaging for completeness
• File and amend UCC Filings, as needed
• File and process UCC and Fixture Filing Continuations, as needed
• Manage tracking hazard insurance policies and the force place process
• Manage tracking of flood insurance policies and force placing when required by regulation
• Review and process flood map notifications from vendor to ensure compliance
• Manage processing paid loans and collateral releases
• Receive and manage adverse action files then prepare and mail adverse action letters when required
• Manage the collection and review of HMDA loan data for reporting
• Manage the processing of payments for property taxes through tax tracking vendor
• Prepare delinquent property tax notifications
• Maintain retention standards for loan related documentation
• Perform certifications, as needed
• Assist with incoming calls and messages from clients, customers, and bank personnel
• Backup to print and send loan payment notices to clients 
• Backup to verifying and processing loan related invoices 
• Be familiar with, and adhere to, regulatory compliance policies and procedures relating to this position
• Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties and special projects as assigned

RELATIONSHIPS

• Responsible to the Loan Support Manager for the fulfillment of functions and responsibilities.
• Contact with co-workers and the public in a professional manner that will enhance the overall marketing effort of the bank.

Demonstrated Skills/Experience

• Willingness to work onsite in the Eugene office
• Knowledge of loan systems and documentation
• Ability to learn and apply applicable regulations regarding lending and bank policies
• Experience in Excel, Word, and Outlook
• Ability to organize, utilize and understand resources used for processes and regulations 
• Ability to communicate by phone, email and face to face in an effective manner
• Competency in providing exemplary client services in a professional manner
• Ability to tolerate high levels of stress
• Ability to adapt quickly to changing tasks, procedures, and priority levels of the workload 
• Competency in communication with clients with tact and diplomacy
• Ability to work with others in a positive, cooperative manner that supports a team environment
• Ability to lift 30 lbs. if necessary 
• Ability to transport, manage, organize, and store physical loan files.
• Ability to sit or stand for long periods
• Ability to work full-time hours as scheduled

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine—Conduct yourself in a consistent, honest, and compassionate manner
• Work Ethic— Be