Senior Account Manager

<p><b>Job Purpose</b></p><p></p><p>The Senior Account Manager is responsible for the development and implementation of FWCs under supervision of an Account Director or the Head of ADs. The Senior Account Manager excels in handling clients, engage with clients on regular basis in order to develop its portfolio but also to seek feedback on the Agency performance. The Senior Account Manager works very closely with the designated project team in order to provide the client insights, client feedback and the direction for ensuring client satisfaction. The Senior Account Manager is responsible of developing financial and technical offers, defend those proposals and ensure compliance with contractual rules. The Senior Account Manager will respect imposed deadline and be at ease working under peak times. Under supervision of the AD or Head of ADs, the Senior Account Manager will develop FWC activation plan, put measures and actions in place to meet the KPIs and report regularly on financial and client satisfaction progresses. Finally, the Senior Account manager will ensure timely delivery of final reports and collection of cash.</p><p></p><p><b>Main Responsibilities</b></p><ul><li><b>Accountable and responsible for activating, nurturing, and engaging with clients </b>on a set number of FWCs and in line with the financial plan (KPIs set per FWC).</li><li><b>Provide strategic vision on client engagement, </b>by developing FWC activation plans, participating to Sales meetings.</li><li><b>Participate and being visible </b>at client events, networking events, to engage strategically and commercially with clients.</li><li>Able to develop, create, defend and manage <b>complex budget.</b></li><li>Development and gain new <b>communication skills</b> in order to better defend our proposals to clients and better sell them.</li><li><b>Work closely with the NB</b> in capturing upcoming new business opportunities and client insights. Facilitating <b>new business development</b> activities by providing strategic input, and proactively participating to the development of tender narrative.</li><li>Ensuring the correct <b>financial, contractual and operational management</b> of the given FWCs or Accounts with the support of either an Account Director or/and the Head of Ads.</li><li>Ensuring high <b>quality</b> work is delivered: meeting professional standards and client expectations, by ensuring Prince2 processes are applied, by closely monitoring all specific contracts under the given FWCs.</li><li>Working closely with the Heads of different services provided by ICF Next, Expert Team Leaders , CBS Teams (Recruitment, Finance, etc) in creating new service offerings, working on innovative &amp; creative services to sell to clients.</li><li>Ensure a <b>team spirit</b>, promoting <b>professionalism</b> and <b>curious</b> attitude.</li><li>Ensuring that <b>regular reporting</b> on clients and FWCs status is carried out and risks assessment is in place.</li><li>Participate in bringing to live the new ICF Next Vision and work on synergies with other ICF divisions when applicable.</li><li>Regular <b>reporting </b>to the Head of ADs.</li></ul><p></p><p>Requirements:</p><p>- Hold a bachelor's degree</p><p>- Fluency in English</p><p>- Proven track record in account management</p><p></p><p></p><p><u><b>Working at ICF</b></u></p><p></p><p></p>ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<p></p><p></p><b><u>Candidate AI Usage Policy</u></b><p><span>At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. </span></p><p></p><p><span>However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at<span> </span></span><a href="mailto:candidateaccommodation@icf.com" rel="noopener noreferrer" target="_blank"><span><span>candidateaccommodation@icf.com</span></span></a><span>. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. </span></p><p><br/> </p>Brussels, Belgium (BE75)