Customer Success Client Portfolio Leader

Are you passionate about building relationships and ensuring company success?

Do you love collaborating across teams to deliver customer success?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com. 

About the Role

The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value.

Responsibilities

• Guiding clients, by recommending and executing best practices for products. Seamlessly interface, while gaining trust of individuals at all levels of client organization.
• Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. Identifying issues, needs, opportunities, threats, and alternatives to be proposed. Partnering with other enterprise leaders on renewal strategies for clients with multiple products.
• Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards.
• Establishing and/improving positive strategic relationships with client team and executives where applicable. Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners.
• Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products.
• Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. Leverage others and acting as a leader in all interaction with team members and other enterprise associates.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Provide creative solutions to client problems that support ROI/VOI/performance-based initiatives. Identifying areas for process improvement and leverage Client Success leadership to execute.
• Conducting formal review meetings with clients to review performance. Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas.
• Assisting in the new business process to help scope and estimate