Customer Service Manager

Founding Customer Success Manager

?? San Francisco, CA (US-based)

We’re hiring a Founding Customer Success Manager to build and lead Customer Success from the ground up at a fast-growing early-stage SaaS startup.

This is not a “maintain the process” role — this is for someone who wants to create the process.

We’re looking for a high-energy, ambitious CS professional who has seen what great startup Customer Success looks like and is excited by the opportunity to be the first dedicated CS hire at a company with huge upside.

You’ll work directly with leadership, own customer relationships end-to-end, help shape onboarding and retention strategy, and lay the foundation for the future CS organization.

What We’re Looking For

• 3+ years of Customer Success experience
• MUST have both startup and SaaS experience
• Ideally one of the first few CS hires at a startup (first 4 people on the CS team is ideal)
• Experience supporting and growing SaaS customers in fast-paced environments
• Strong individual contributor who loves being hands-on
• Management experience is fine, but no more than ~2 years
• Builder mentality — excited to create systems, processes, and playbooks from scratch
• Highly ambitious, proactive, and hungry to grow with the company
• Wants to become the go-to Customer Success leader inside a scaling startup

What We Don’t Want

• Candidates with experience managing and growing large enterprise customer relationships within startup environments
• People looking for heavily structured corporate environments
• Candidates without true startup exposure
• Candidates from non-SaaS backgrounds

Compensation

• $130K base
• Bonus
• Meaningful equity package

Massive opportunity for someone who wants real ownership, visibility, and the chance to help define Customer Success at an early-stage SaaS company.

#IND800