Retail Manager (Harrah's Laughlin)

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice

At Harrah’s & Tropicana Laughlin, our leaders shape the guest experience and bring Caesars Entertainment’s signature Family Style Service to life. When you join our Retail team, you become part of a company that values innovation, teamwork, and a people‑first culture—where every guest feels welcomed and every team member feels supported.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long‑term financial goals
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more
• Career Growth Opportunities across 50+ properties nationwide
• A Fun, Fast‑Paced Environment where your entrepreneurial spirit can thrive

Retail Manager – Harrah’s Laughlin Beach Resort

Job Summary

The Retail Manager oversees the planning, directing, organizing, and managing of all areas within the Retail Department—including the Gift Shop, Convenience Store/Gas Station, Arcade, Admin Office, Retail Warehouse, and vendor relationships. This role requires a blend of operational expertise, merchandising strategy, and leadership excellence. You will drive revenue, elevate the guest experience, and inspire a high‑performing team while upholding Caesars Entertainment’s Family Style Service standards. Additional duties may be assigned by the Director.

Key Job Functions

Operational & Service Excellence

• Maintain consistent, high‑quality service levels across all retail outlets
• Ensure all locations are clean, organized, and visually appealing
• Develop and implement retail concepts based on market research and guest trends
• Execute product extension strategies that align with casino themes and brand identity
• Analyze buying trends and guest preferences to determine optimal product mix
• Enforce all company and departmental policies and procedures

Merchandising & Inventory Management

• Survey, select, and curate merchandise that drives sales and guest engagement
• Seek new product sources and negotiate favorable vendor terms
• Manage inventory levels to ensure strong turnover and minimal stock‑outs
• Oversee ordering, receiving, and warehouse operations
• Conduct financial analysis of product performance and prepare monthly reports

Leadership & Team Development

• Supervise work units and ensure efficient daily operations
• Provide coaching, training, and development opportunities for team members
• Foster a positive, collaborative work environment that supports retention
• Ensure employees have the tools, resources, and knowledge to succeed
• Effectively handle employee concerns and performance issues

Guest Experience & Service Recovery

• Deliver warm, attentive, and consistent service across all retail touchpoints
• Resolve guest concerns with professionalism, empathy, and urgency
• Turn challenges into opportunities to create memorable experiences

Financial & Administrat