Head of Publisher Account Management – FreeWheel (U.S. Supply)

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The Head of Publisher Account Management will lead FreeWheel’s U.S. Publisher Account Management organization. This leader will play a critical role in driving client success, operational excellence, and revenue growth for FreeWheel’s premium publisher partners. As the senior leader for Account Management, you will shape strategy, mentor talent, and serve as a primary cross-functional connector across Sales, Product, Operations, Finance, and Engineering to deliver exceptional value to clients.

This position requires a seasoned leader who combines operational excellence with strategic vision. The successful candidate will be expected to step in immediately, articulate a clear direction, and set a high standard for performance and leadership across the organization. They must be confident and decisive in navigating complex team dynamics, while fostering alignment and momentum. This is a high-growth opportunity—ideal for someone who leads with clarity, and purpose, and who can elevate both people and processes to accelerate progress and drive meaningful impact.

This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

The position is in office 4 days per week (1 day virtual) in the Manhattan office.

Job Description

Core Responsibilities

• Lead, mentor, and inspire a large team of account managers, fostering a culture of excellence, accountability, and innovation.

• Build and execute a vision for scaling account management capabilities in line with business objectives and market evolution.

• Invest in talent development, succession planning, and career growth for team members.

• Serve as an executive-level stakeholder for FreeWheel’s premium publisher clients, ensuring satisfaction, retention, and revenue growth.

• Partner with account managers to resolve complex issues, build trust, and deepen strategic engagement with clients.

• Represent the U.S. Supply organization in key cross-functional initiatives with Sales, Product, Engineering, Operations, and Marketing.

• Act as a voice of the publisher in internal forums, influencing product roadmaps and operational strategies.

• Collaborate with internal teams to leverage data, technology, and insights to deliver measurable performance improvements for publishers.

• Oversee operational aspects of the Account Management function, ensuring efficient processes and accurate forecasting.

• Drive continuous improvement initiatives to enhance team productivity, client experience, and business outcomes.

• Partner closely with Sales leadership to support upsell and renewal strategies, ensuring seamless lifecycle management of key accounts.

• Maintain deep knowledge of programmatic advertising, particularly in the premium video and CTV space, to guide strategic decision-making.

• Stay ahead of industry trends and emerging technologies, ensuring FreeWheel remains at the forefront of innovation.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

·       10+ years of experience in digital advertising, ad tech, or media, with a strong focus on account management, client success, or publisher services.

·       5+ years in a senior leadership role managing large teams and multiple layers of management.

·       Proven ability to lead in a highly cross-functional, matrixed organization.

·       Deep understanding of programmatic advertising, premium video, and CTV ecosystems.

·       Strong analytical skills and experience using data to inform strategy and optimize performance.

·       Exceptional communication, negotiation, and relationship-building skills at the executive level.

·       Ability to thrive in a fast-pace