Operations Program Manager

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Operations Program Manager

Reporting To:

Director of Operations

Work Schedule:

Onsite – Cleveland, OH

Moog’s Space & Defense – Power & Data group is seeking an Operations Program Manager in Highland Heights, OH or Cleveland, OH. The Operations Program Manager (OPM) manages the operational planning, coordination, and execution of large-scale, complex, and high-profile customer programs to ensure successful product delivery.

This full-time salaried job is a hands‑on, onsite position reporting to the Director of Operations and directly influences product quality, manufacturability, delivery performance, and overall customer satisfaction. This role serves as a liaison between Sales, Product Management, Design Engineering, Production, Logistics, and Quality to ensure operational capabilities, readiness, and execution align with program requirements and customer expectations.

The OPM anticipates operational needs, drives program schedules, facilitates cross‑functional readiness, risk mitigation and issue resolution to ensure programs launch and scale predictably. This role also manages the execution of product Return (RMA) and Service (SVC) processes.

As an Operations Program Manager, you will:

Program Management

• Leads the operational planning, coordination, and execution of large, complex customer programs for on-time program launch performance.
• Leads transition from design to production, ensuring manufacturability and supply chain readiness.
• Serves as the primary liaison between operational teams (i.e., Production, Process Engineering, Logistics) and other program stakeholders (i.e., Design Engineering, Product Management, Sales).
• Establishes and maintains program schedules, material readiness, cost reduction, and risk mitigation plans.
• Facilitates cross-functional meetings to surface risks, resolve constraints, and support decision-making.
• Reviews operational capabilities and capacities to ensure they align with program requirements and customer expectations.
• Coordinates transition between development, pilot, and production phases to enable smooth launch and scale-up, in line with customer expectations.
• Monitors progress, escalate critical issues, and drive corrective actions to maintain program timelines and customer satisfaction.
• Represents Operations in customer engagements, technical reviews, and business discussions.
• Regular internal contact with all levels of management, support staff, and technicians
• Direct external contacts which includes customers and vendors

Operational Improvement Coordination

• Communicates expected operational needs to the appropriate teams, facilitating proactive capability improvements.
• Identifies operational risks related to supply chain, manufacturing, compliance, logistics, and quality, and helps implement mitigation plans.
• Coordinates data‑driven improvement approaches across production, supply chain, and engineering.
• Analyzes operational performance data to recommend process improvements that result in variance reduction in operational readiness timelines, cost reductions, and efficiency gains.
• Leads the implementation of operational best practices, standards, and tools to enhance scalability, program delivery, and drive standardization of program management and readiness processes.
• Identifies emerging trends and lessons learned across programs to drive institutional knowledge and process standardization.
• Applies knowledge gained from completed and ongoing customer programs to aide operations leaders on continuous improvement efforts and strategic planning.

Return (RMA) and Service (SVC) Process Execution

• Owns and manages the company’s product return, service, and repair processes.
• Completes initial inspection, analysis, and rework of RMAs and Services within their skill set and offers support to Design and Process Engineers to complete tasks beyond their capabilities.
• Partners with Product Management and Engineering to identify design‑related failure trends and corrective action processes to reduce return rates.
• Tracks return trends, failure modes, and service metrics to drive improvements in quality, reliability, and customer experience.
• Interfaces with Engineering and Quality teams to address root causes and implement corrective/preventi