Manager, Legal Tech Enablement

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Manager, Legal Tech Enablement will be responsible for developing and providing targeted training sessions, workshops, Goodwin-specific user guides, webinars, and other programs and materials that support the ongoing use and adoption of certain core Knowledge Management and generative AI legal technologies. This role will collaborate with members of the Knowledge & Innovation (K&I), IT, Learning & Professional Development, and Practice Management teams to deliver impactful and cohesive curriculum and programming.

What You Will Do:

• Develop and maintain expertise in the firm’s core practice applications and generative AI legal technologies.

• Support the Director of KM Technology Solutions in executing the firm’s legal technology strategy to advance legal practice efficiency and client service delivery.

• Design, implement and deliver targeted and engaging training programs, workshops, webinars, in-person events, and “office hours” for attorneys and staff on practice applications and generative AI toolsets.

• Create and maintain Goodwin-specific user guides, quick-reference cards, video tutorials, intranet pages, and knowledge-base articles to support self-service adoption.

• Partner with practice groups, and K&I Team to understand attorney workflows and practice needs, tailor trainings, design campaigns, and engage champions to maximize technology adoption.

• Gather, synthesize, and analyze user feedback and usage data to identify adoption blockers, feature requests, and training gaps; collaborate with K&I leadership to prioritize improvements and roadmap items.

• Measure and report on adoption metrics, training effectiveness, user satisfaction, and service-level performance; iterate on programs based on results.

• Participate in assessments, pilots and proof of concept programs of new technology, including assisting in gathering requirements, organizing pilot testers, participating in testing, and assessing the instructional materials and vendor support of new products.

• Support onboarding of new practice applications and vendor rollouts (communications, training, awareness campaigns).

• Partner with vendors for training/content coordination and product knowledge transfer.

• Stay current on legal technology and industry trends to keep the firm at the forefront of responsible technology use.

Who You Are:

• Bachelor’s degree or equivalent degree.

• 3-7 years of experience in technology enablement, training, user engagement, or a related role.

• Experience in a law firm, legal operations, or professional services environment strongly preferred.

• Experience in administering various legal technology solutions preferred; experience with Legora, Copilot, Chat GPT, Draftwise, Kira, Litera Transact, Jigsaw, or similar applications preferred.  

• Skills and experience with SharePoint, Microsoft Excel, Teams, Box, iManage, Tableau (or QlikView, Microsoft Power BI) and Microsoft Office.

• Experience or strong familiarity with generative AI tools, their application in legal workflows, and related ethical/usage considerations preferred.

• Proven success designing and delivering technical training for attorneys and staff.

• Strong technical aptitude and ability to learn new applications.

• Excellent presentation, facilitation, and written-communication skills; comfortable delivering training to attorneys and senior staff.

• Strong interpersonal skills, customer orientat