Senior Vice President (SVP), Global Solution Sales

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B and beyond.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Global Workflow Solutions (GWS) Leader to drive growth, scale and consistency across our Go-To-Market organization.   

The Senior Vice President (SVP), Global Solution Sales leader will direct market success across a broad solutions portfolio comprised of multiple business units: Technology Workflows, Employee Workflows, Customer Workflows and Creator Workflows.  Key focus areas will include driving the workflow growth strategy, expanding sales specialist capabilities and shaping cross-functional ecosystem activities to build pipeline and capture market opportunities.  They will oversee a global team of GTM senior leaders (VPs), who will advise on market development, demand generation, and field enablement for their respective workflow.   

This leadership position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven global sales leader, expert at partnering with product leadership to build & grow businesses, superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.     

What you get to do:  

• Build global GTM strategies in partnership with WF/BU & cross-functional business partners including marketing, partner, geo-aligned solution sales, digital sales, core field sales and others. 

• Responsible for global business transformation with the critical role of influencing the Global Workflow BUs while driving consistent GTM execution across the collective.    

• Manage, lead and inspire a geographically dispersed team of professionals who are dedicated to global workflow GTM success; sales evangelists who actively represent the portfolio in large scale 1:many customer and partner facing events and 1:1 executive briefing.  

• Own the multi-quarter business performance, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives.    

• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU roadmap based on customer & market insights.  

• Partner closely with Sales Leadership to help them adopt and execute Global WF strategies, sales plays and activities.  

• Be the GTM voice for the Global Workflows in global forecast calls, quarterly product reviews, acquisition considerations, GTM plans, business reviews and, in general, represent the workflow from a sales perspective.   

• Foster and grow the workflow specialist community and culture; define enablement priorities, expand domain expertise, ensure competitive readiness.    

• Provide expert consultation in long-range and annual planning efforts including growth objectives, prioritization