Human Resources Generalist

Date Opened: Monday, January 06, 2025 12:00 AM

Close Date: Saturday, January 11, 2025 12:00 AM

Department: Charlotte Area Transit System Department

HR Support

Salary: $63,605.87 - $79,507.34 Commensurate with Experience

SUMMARY

Provide personnel policy and procedure guidance to employees and management. Maintain up-to-date knowledge of federal and state employment law and compliance requirements. Coordinate open enrollments, changes, and training for employee benefits programs. Respond to human resources-related inquiries.

MAJOR DUTIES AND RESPONSIBILITIES

• Administer and oversee performance evaluations for a workforce of over 600 employees, ensuring compliance and timely implementation of merit increases.
• Collaborate with managers to provide coaching and guidance for employee development plans.
• Monitor performance metrics and assist in implementing strategies to address areas of improvement.
• Partner with CATS Talent Acquisition to manage recruitment processes, including job postings, interview scheduling, application screening, and participating on interview panels.
• Support employee onboarding and offboarding processes.
• Assist with position management, including job requirement analysis and updates to job descriptions.
• Provide backup support for the leave management coordinator as needed.
• Assist with payroll timekeeping and processing as required.
• Act as a liaison for employee benefits, coordinating enrollment, addressing inquiries, and sharing information regarding available benefits.
• Respond to employee concerns, offering resolutions and fostering an inclusive, supportive work environment.
• Support employee relations efforts, including addressing concerns, conducting investigations, and reviewing disciplinary actions for compliance with company policies.
• Process HR transactions and assist with data entry tasks.
• Maintain accurate and up-to-date employee personnel records.
• Oversee human resource functions across multiple shifts to ensure consistency in applying city policies and procedures while ensuring compliance with laws and regulations.
• Prepare management reports, deliver oral presentations, and draft other documents as needed.
• Perform additional duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Comprehensive understanding of human resources principles, organizational development practices, and relevant laws.
• Familiarity with federal and state regulations, including but not limited to FLSA, ADA, FMLA, COBRA, HIPAA, and Title VII.
• Understanding of human behavior and performance dynamics.
• Ability to work independently, exercise initiative, and meet deadlines with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent verbal and written communication, interpersonal, and team collaboration skills, with a focus on effective communication strategies.
• Capability to manage multiple projects and create training/reference materials for users.
• Proficiency in conflict resolution and experience in handling sensitive workplace issues is preferred.
• Advanced proficiency in Microsoft Office; experience with Workday or recruitment software is advantageous.
• Flexibility to work non-standard hours, including nights, weekends, holidays, or during special events and emergency responses.

PREFERRED QUALIFICATION

Degree in Human Resources or Business/Public Administration;

Previous experience with Workday and Kronos timekeeping system.

Minimum Qualifications

High School Graduate or Equivalent and Fire Years of Experience

or

2 Year College Degree and Three Years of Experience

or

Bachelor's Degree and One Year of Experience

or

Masters Degree

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit r