Job Description

About Us:

Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

We are working on a hybrid schedule, 3 days in the office, 2 at home. 

Team:

The Cognex Business Applications Team provides platform, business process, and technology expertise to support our global systems, both back office and front office tools, by designing and improving business processes, managing complex implementation projects, providing user support and training, and keeping the business application landscape up and running 24/7.  In addition, the Business Applications Team helps optimize the use of all business applications implemented in a cost-effective manner, to support and enhance Cognex’s overall success.

Essential Functions:

• Provide production support for modules within Salesforce

• Partner with key business contacts on a daily basis to ensure any identified bugs in Salesforce are fixed, and work with Salesforce development team to code items requested by the business

• Provide project support for the implementation of additional modules and integrations with Salesforce

• As part of a team, help define and streamline the Salesforce roadmap based on business priorities

• Collaborate with business stakeholders to understand their requirements and translate them into Salesforce solutions

• Create and maintain detailed documentation of Salesforce configurations, customizations, and processes

• Provide training and support to end-users, ensuring they can effectively use Salesforce

• Provide technical support in conjunction with Sales Cloud and CPQ Delivery teams as well as Global IT Operations

• Stay current on Salesforce updates, best practices, and industry trends to recommend improvements and optimizations

• Seek opportunities for process improvements and automation within Salesforce

Knowledge, Skills & Abilities:

• Demonstrated knowledge on grooming Jira tickets and maintaining ticket backlog

• Strong understanding of business processes in Sales Cloud and CPQ platforms

• Experience with demand management. Proven ability to establish rules and processes related to gathering IT requests from business stakeholders, prioritizing, comparing against current capacity and scheduling timelines for delivery

• Strong project and program management skills, including requirements definition, process documentation, configuration and build management, test processes, and change management

• Strong vendor management and relationship skills

• Ability to work within appropriate budget allocations

• Working knowledge of Service Cloud, Ecommerce and Pardot preferred

Minimum Requirements:

• Bachelor’s degree in related field. Higher degrees and relevant certifications are a plus

• 4-6 years of Salesforce experience

Additional Job Description

Equal Employment Opportunity

Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.