Client Success Associate

You might not realize it but digital out-of-home is all around you; from the billboards in Times Square, to the TVs at gas pumps, screens at electric vehicle charging stations, elevators, the grocery check-out aisle and everything in between. Our mission is to power that global digital signage ecosystem. We’ve built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.
About us:
Vistar Media is a rapidly growing global software & advertising technology company. In addition to our industry leading technology (we’ve been recognized as AdExchanger’s 2021 & 2020 Top Programmatic Power Players, and Street Fight’s Innovator Awards’ Best Ad Platform 2019, among others), we’re proud of our team and the positive, supportive culture we’ve built. We’re scaling our teams globally; join us!
About the role:
A successful candidate for this role has a high level understanding of the digital advertising landscape and previous experience working in customer support. This individual works well in a fast paced startup environment, has strong communication and problem solving skills, and is curious to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day to day campaign management across managed & self-service buys.

What you'll do:

• Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients
• Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
• QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.
• Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish
• Traffic 1st and 3rd party campaigns across DOOH and mobile
• Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
• Support the Client Success team with billing efforts for our clients
• Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner

What experience we’re looking for:

• Bachelor’s degree
• 1-2 years of industry experience; experience at a programmatic technology company preferred.
• Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.)
• Understanding of ad operations, trafficking and analytics
• Experience or familiarity with mobile and or location-based data
• Highly proficient using MS office suite (Excel, Word, PowerPoint)

Who you are:

• Passionate about building client relationships 
• Excellent time management skills and ability to multi-task across multiple projects and stakeholders
• Curious to learn, be a team player, and go above and beyond when needed

What we offer:

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Unlimited PTO and summer Fridays
• Company-wide and team specific entertainment budgets for team building 
• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office
• Quarterly lifestyle stipend in local currency
• Sponsored Volunteer Events and Vistar Gives Back program
• An awesome and supportive bunch of people to work with and learn from

If you’re ambitious, highly driven and interested in making a big impact at a rapidly growing company, Vistar is the place for you. Apply to join our team!
Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.