Director, Client Delivery

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an experienced, strategic, and dynamic Director of Client Delivery to lead our Client Delivery Manager team. In this role, you’ll set the vision and drive the execution of our client delivery strategy to ensure operational excellence, client satisfaction, and scalable growth across our portfolio. You’ll lead a team of high-performing Client Delivery Managers, empowering them to deliver seamless onboarding experiences. 

As a senior leader, you’ll collaborate closely with cross-functional partners across Product, Operations, and Technology to refine delivery processes, optimize performance, and enhance the overall client experience. This highly visible role offers the opportunity to shape how Maven delivers value to its clients both today and in the future.

As a Director of Client Delivery at Maven, you will:

• Lead and develop a high-performing Client Delivery Manager team, fostering a culture of accountability, collaboration, and continuous improvement across all client delivery functions.
• Define and drive the client delivery strategy, setting standards for operational excellence, scalability, and exceptional client experience from sale through launch.
• Oversee execution of complex client integrations and delivery initiatives, ensuring alignment between client needs, internal capabilities, and technical requirements.
• Collaborate cross-functionally with Product, Engineering, and Operations leaders to prioritize enhancements, optimize workflows, and ensure that delivery processes support evolving business goals and client requirements.
• Implement frameworks for identifying, mitigating, and reporting on client implementation risks, ensuring proactive issue management, transparent communication, and successful outcomes across all engagements.
• Identify and resolve systemic challenges, using data and insights to drive process improvements, mitigate risks, and elevate the team’s efficiency and impact.
• Represent Client Delivery leadership in executive and cross-functional forums, influencing roadmaps, resourcing, and client strategy to ensure successful outcomes at scale.Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations with clients and external partners.

We’re looking for you to bring:

• 10+ years of experience in client delivery, operations, integrations, or program management, including significant leadership experience managing high-performing teams in complex, fast-paced environments.
• Deep understanding of the healthcare ecosystem, ideally including health plans, digital health platforms, and enterprise client operations.
• Proven track record of building and scaling client delivery functions, with the ability to design processes that drive consistency, quality, and measurable client impact.
• Exceptional communication, executive presence, and stakeholder management skills. You inspire confidence across all levels, f