Litigated Claims Specialist, Auto

Zurich is currently seeking an Auto Litigation Claims Specialist II. At Zurich North America Claims, we understand the importance of work-life balance and flexibility in your career choice. Our ZNA Claims hybrid work model is designed with our employees' needs in mind, emphasizing flexibility to allow claims employees to work from their preferred location while promoting in-person connections and collaborative activities when meaningful and valuable. While this model offers high flexibility and autonomy, occasional in-office attendance may be required.

 

The selected candidate should be able to report to one of our major claims hub offices in Atlanta, GA; Addison, TX; Parsippany, NJ; Maitland, FL; Omaha, NE; Overland Park, NE; Schaumburg, IL; Sacramento, CA; or Woodland Hills, CA.

 

Job Responsibilities:

 

Under moderate direction, the Auto Litigation Claims Specialist II handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority. This role follows established protocols to ensure efficient and effective claims handling, delivering customer-centric claims service.

 

Basic Qualifications:

 

• Bachelor’s Degree and 3 or more years of experience in Claims or Insurance
• OR Zurich Certified Insurance Apprentice, including an Associate Degree, and 3 or more years of experience in Claims or Insurance
• OR Completion of the Zurich Claims Training Program and 3 or more years of experience in Claims or Insurance
• OR High School Diploma or Equivalent and 5 or more years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

 

Preferred Qualifications:

 

• 3-5 years’ experience in Commercial Auto litigated claims
• Experience handling bodily injury and litigated claims
• Experience with uninsured and underinsured motorist coverage
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking abilities
• Experience collaborating in a team environment and building cross-functional working relationships
• Proficiency in identifying and explaining complex financial and/or actuarial concepts
• Ability to determine the scope and exposure for moderately complex claims
• Understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
• Ability to develop and execute a negotiation strategy and plan for resolution
• Skill in identifying subtleties in customer/client and/or business partner interactions

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and