RCS-Senior Associate R - Bloomington Hospital

This role will support the Patient Access Contact Center for Primary Care. This individual will work collaboratively with the other Senior Associates to conduct call audits for Quality and 10 Elements of Customer Service, train new team members and refresh current team members on Standards of Work within our department. This position is expected to maintain the highest level of customer service for the 10 Elements of Customer Service and be a role model for our team. This position will assist the Manager and Team Lead in maintaining a professional, cohesive atmosphere within the department as well as additional duties as needed. The schedule for this position is a day shift, Monday through Friday. 

• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.