Manager, Enterprise Accounts

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.��

About The Opportunity 

We are seeking a strategic leader to lead a team of partnership managers working with large sized (200+) Enterprise clients.  This role is pivotal in ensuring your Account Managers cultivate strong corporate relationships and your Associates are focused on growing the Franchised side of the brand on Grubhub.  This leader will be tasked with growing successful partnerships by overseeing client experience and expectations while building the value of Grubhub

You will oversee the development, implementation, scaling, and management of this team- focused on operational excellence and execution.

The Impact You Will Make 

• Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts

• Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)

• Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms

• Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships

• Introduce and recommend additional Grubhub products to grow partnership

• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client

• Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations

• Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners

• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results

• Have a deep understanding of client contracts and economics to optimize account profitability

• Attend client and industry conferences as a representative of Grubhub

• Mentor and develop people to meet both their career goals and the organization’s goals

• Seeing ahead to future possibilities and translating them into breakthrough strategies

What You Bring to the Table 

• Chicago Office based

• Scrappy, positive attitude

• Bachelor’s degree

• 4 years of Management experience preferred. 2+ years required. 

• 4 years of Account Management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans

• Superior written and verbal communication skills, comfortable on the phone and in-person

• Strong customer-facing presence; comfortable engaging with stakeholders 

• Strong presentation skills, comfortable with video meetings/conferences

• Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems.

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