Ophthalmic Clinic Coordinator

Job Summary

The Ophthalmic Clinical Coordinator is an experienced Ophthalmic Assistant or Technician who provides advanced direct and indirect patient care while serving as a clinical leader for ophthalmic support staff. This role is responsible for daily clinical oversight, staff training, onboarding, competency validation, and workflow coordination to ensure high-quality patient care, provider efficiency, and adherence to clinical standards. The Ophthalmic Clinical Coordinator works collaboratively with Ophthalmologists, Optometrists, and the Practice Manager to support clinical operations, reinforce standard operating procedures, and promote continuous improvement. The role functions as a clinical resource, mentor, and escalation point for ophthalmic support staff while maintaining active participation in patient care and procedural support.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 3 years of experience as an Ophthalmic Assistant or Ophthalmic Technician
Substitutable Education & Experience: None.
Required Certifications/Licensure: International Joint Commission on Allied Health Personnel in Ophthalmology (IJACHPO) certification as an Ophthalmic Assistant (or higher). International Joint Commission on Allied Health Personnel in Ophthalmology Certificate Ophthalmic Technician within 18 months of hiring. Current Basic Life Support certification (BLS) - or may be obtained within 90 days of hire date.
Required Training: General knowledge of medical ethics and confidentiality. Successful completion of the basic LMC competency assessment for Ophthalmic Assistants within probationary period or any extension thereof.

Essential Functions

• Provides day-to-day clinical oversight of ophthalmic support staff, ensuring appropriate staffing, role coverage, and adherence to clinical workflows.
• Serves as clinical lead and subject-matter expert, offering real-time guidance and troubleshooting, and escalation support to staff.
• Orients, trains, and mentors new and existing ophthalmic support staff, including onboarding, skill development, and role progression.
• Identifies educational needs of ophthalmic support staff and provides input into educational programs.
• Serves as role model for ophthalmic support staff by maintaining all required certifications, competences and mandatory education.
• Provides input and assists with performance evaluations for ophthalmic support staff during probationary periods and annual reviews.
• Communicates feedback to the Practice Manager regarding staff performance, training needs, workflow challenges, and clinical quality opportunities.
• Supports change initiatives, new equipment implementation, and process improvements through staff education and modeling best practices.
• Identifies performance concerns and initiates personnel action for performance issues utilizing appropriate channels and procedures.
• Will assess human resource needs and plan and evaluate employee activities to ensure safe, effective and fiscally sound operations.
• Demonstrates ability to work with personnel in a manner which fosters positive employee development and performance.
• Follows up on performance issues within assigned area of responsibility
• Coordinates and documents initial and ongoing competency assessments, validations, and remediation plans in collaboration with leadership.
• Reinforces adherence to standard operating procedures, cl