Executive Director, Clinical Operations (H)

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The Department of Surgery has an exciting opportunity for a full time Executive Director, Clinical Operations position. The incumbent assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

CORE JOB FUNCTIONS                                                                                           

• Ensures that all patient, physician, and staff complaints are appropriate addressed in accordance with University policies.

• Monitors the activities and operations of the assigned units to ensure goals and objectives are met.

• Develops system-wide policies and procedures, assuring best practices and consistent standardized high-quality care is provided at all locations.

• Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of exam room resources.

• Implements new programs to create innovative approaches to care and establish best practices.

• Oversees compliance with regulatory agencies and professional organizational standards.

• Oversees, mentors, trains, motivates, and evaluates department staff.

• Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development.

• Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility.

• Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting and efficiency and effectiveness of operations.

• Creates an effective control environment, conducts risk assessment, implements and monitors controls.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

• Bachelor’s degree in relevant field

• Certification in relevant specialty or field

• Minimum 7 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

Clinical Operations

• Report to SAO on a regular basis, describing the state of the clinical areas of administrative support relating to academic, clinical, research and endowments. Recommend and implement corrective action plans if necessary.

• Develops operational plans with evaluation components at 1, 2 and 3 year levels; provides regular reports to Executive leadership on the status of Departmental activities in relationship to its annual operational agreements (AOA).

• Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to University policies. Works with all UHeath System clinical sites to assure coordination of services, program development and optimal integration of services and inter-working relationships.

• Develops excellent relationships with external constituencies, including working with advancement to successfully develop major donors.

• Responsible for all facility improvement and expansion projects; working with university fa