Cage - Cage Operations Attendant

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.


Description of the Position:

The Cage Operations Attendant is responsible for assisting guests with transactions and balancing various bank drawers within the Cage Department, maintaining accuracy throughout all phases of the balancing process. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. The Cage Operations Attendant will perform job duties under strict policies and regulations.

Primary Duties, Responsibilities, and Tasks:
• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Responsible for receiving cash and tickets and making appropriate change for guests.
• Responsible for adhering to established cash control policies and procedures of the Company.
• Responsible for removing cassettes from kiosks, replenishing and keeping impress to be ready for the following drop schedule.
• Maintains functionality of the all kiosks, JXC’s, Currency Recycler, ECD and any other Cash Operations managed equipment. This includes but is not limited to routine cleaning and maintenance and troubleshooting issues such as hopper and receipt jams.
• Responsible for kiosk guest disputes and ensuring that kiosks have enough currency and coin to remain functional.
• Assists vendors in the installation and maintenance on multi-function kiosks, ATM machines, currency counters, banks issues, and other equipment used by the department.
• Assists in monitoring, maintaining and implementing network connectivity on multi-function kiosks and ATM machines.
• Trains department staff on basic maintenance and operating instructions for multi-function kiosks, ATM machines, currency counters, bank issues and other department equipment.
• Maintains a clean and organized area.
• Participates as a member of the team in producing a smoothly and efficiently run cage operation.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.
Required Qualifications:
• High School diploma or GED equivalent.
• One year of cash handling experience.
• Ability to identify, troubleshoot and resolve various kiosks issues in an efficient and timely manner.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines, policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to read, understand, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Must appl