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The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.

Essential Duties & Responsibilities: 

• Address customer inquiries regarding charges and resolve concerns promptly.
• Process and update payments efficiently.
• Monitor and respond to billing-related emails in a timely manner.
• Provide backup support to job/data entry specialists as needed.
• Handle billing inquiries via phone and take payments over the phone.
• Process and maintain customer cancellations with accuracy.
• Uphold the integrity and confidentiality of customer and employee information.
• Collaborate effectively with team members to ensure seamless operations.
• Maintain an understanding of customer agreements and billing procedures.
• Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
• Demonstrate a commitment to excellent customer service.
• Participate in special projects and complete other duties as assigned.

Education/Qualification:

• Minimum of 3 years of Customer Service Experience is required.
• High school diploma or equivalent.
• Ability to type at a speed of at least 50 words per minute.
• Strong proofreading skills.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of office equipment.
• Understanding of clerical procedures and systems, including recordkeeping and filing.
• Ability to work independently and troubleshoot effectively.
• Strong organizational and prioritization skills.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.  

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer