Customer Service Team Lead

<h3>Company Description</h3><p><strong>Who are we?</strong></p><p>AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities.</p><p>We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through our brands in Portugal, through our channels:</p><p><strong>Compramososeucarro.pt -purchase of cars from private individuals</strong></p><p><br/> <strong>AUTO1.com -buying and selling cars to professionals in the automotive sector</strong></p><p>As part of our expansion, we are strengthening our team with a <strong>Customer Service Team Lead.</strong></p><h3>Job Description</h3><p>Role:</p><ul><li>Lead and motivate a customer service team to provide exceptional service to every customer;</li><li>Develop and implement customer service policies and procedures;</li><li>Manage and resolve complex customer complaints and inquiries;</li><li>Monitor team performance and report on metrics;</li><li>Coach and mentor team members for career development;</li><li>Collaborate with other departments to ensure a consistent and high-quality customer experience.</li></ul><p> </p><p>What are we looking for?:</p><ul><li>Minimum 3 years of experience in customer service leadership roles;</li><li>Bachelor Degree in Business Administration, Communications, or a related field;</li><li>Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges;</li><li>Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders;</li><li>Portuguese native and fluency in English. </li></ul><p> </p><p>What do we offer?</p><ul><li>1 year contract, with possibility of renewal;</li><li>Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months;</li><li>Meal allowance: 7,63€/day.</li></ul><p> </p><p>Corporate benefits:</p><ul><li>Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions;</li><li>Birthday as a day off;</li><li>Dynamic and constant learning environment.</li></ul><p><br/>  </p><p>Schedule: </p><p>Monday - Friday from 08.30am to 17.30pm (1h of lunch time);</p><p>Se és ambicioso e reúnes os requisitos do perfil, envia-nos o teu CV através do link: https://smrtr.io/j2MfS</p>