Customer Deployment Strategist

Rivet is an American company developing hardened systems for industrial workforces and defense personnel. In an era when skilled workers are retiring and global competition demands data-driven action, we aim to multiply the effectiveness of every individual. We stand for renewed frontline grit, elevated for decisive outcomes in all environments.

Technicians, maintainers, first responders, engineers, and trade specialists. Soldiers, Sailors, Airmen, and Marines. They embody the hard work, meritocratic values, and ingenuity that drives western prosperity. Yet they’re forced to rely on outdated tools that fail under modern pressures.

The front lines can’t win when they are in last place for new technologies. Rivet exists to reset priorities.

Whether they build our vehicles, maintain our infrastructure, or defend our civilization, our working heroes deserve tools that withstand the weight they carry. Rivet is delivering new capabilities where they matter most.

We are committed to the people who take on the world’s most challenging missions.

Role Description 

The Deployment Strategist (DS) ensures the successful definition, implementation, and operations of new systems with Rivet customers. The DS guides customer and Rivet collaboration, aligning teams and deployment plans to meet mutual objectives. 

The strategist is responsible for analyzing customer conditions, understanding data insights, and developing actionable plans to achieve desired outcomes. Additionally, the DS anticipates potential challenges, devising solutions to mitigate risks – or to achieve win/win competitive advantage. 

As a relationship manager, the DS serves as a liaison between technical teams and customer stakeholders, facilitating clear understanding of project goals and progress. The strategist monitors deployment activities, provides regular updates, and ensures fidelity to agreed timelines and milestones. This role favors strong planning skills, acumen for technology breakthroughs with large customers, and a bias toward iterative action. At Rivet, the DS is uniquely positioned to create long-term value with customers trusting us with their most strategic projects. 

Role Objectives 

• Design and execute comprehensive plans to ensure the successful integration of Rivet systems within DoD customer organizations 

• Act as the customer voice, advocating for key needs with Rivet core engineering teams to ensure successful deliveries and depth growth within programs 

• Anticipate potential deployment challenges and devise solutions to minimize risks and smooth transitions 

• Track deployment activities, provide regular updates to stakeholders, and ensure that all milestones are met within the established timelines 

• Develop customer-specific roadmaps, proposing opportunities for Rivet and customers to create new value together or in cooperation with third parties 

• Build and deliver demos to new and existing customers 

• Qualify potential engagements in expanding locations around the world 

Qualifications and Requirements 

• 5+ years managing DoD and/or industrial enterprise deployments of complex integrated technology solutions 

• 5+ years owning technical solution sales and/or customer-facing outcomes 

• Professional experience with frontline technologies, industry-specialized services, and/or new hardware or software business development 

• Active US Security Clearance and/or the ability to be cleared 

• We are building sophisticated, controlled systems with hardware and software – you will be embedded with the team in office or at the customer point of need. Ability to travel; 35% - 70%.  

• This position requires U.S. citizenship due to contract obligations 

Salary