Secretary Admin Support Services Full Time Days

Desert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department.  Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics. 

GENERAL DUTIES:

To serve as initial contact person for patients, their family members and representatives, and other visitors coming to the Cancer Center or calling on main Cancer Center telephone number.

These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.

DEPARTMENT SPECIFIC DUTIES:

· Greets all patients and visitors to CC and assists patients in arriving in treatment or clinic on time by having labels printed and updating demographic information in a timely manner.

· Maintain nutritional center. Maintain a neat and organized lobby. Perform other duties, as directed by Supervisor.

· Copies patient insurance cards and new demographic information, and forwards to CC business office.

· Validates parking tickets for patients.

· Prints daily clinic lists for all clinical areas.

· Channel all in-coming calls to the appropriate department. Maintain patient/visitor sign-in logs, as directed. Coordinate patient arrival with Breast Center and Registration Departments. Provide assistance, guidance and direction to patients and visitors. Call for in-house transportation assistance when necessary, provided directions, wheelchairs, nourishment and consistent communication between patients and departments.

WORKING RELATIONSHIPS

· Pediatric, adult, and geriatric patients, their family members and representatives

· CC staff

· MC personnel

· CC visitors

MAJOR CHALLENGES

Answering busy telephone, assisting patients and staff, and maintaining composure.

DECISION MAKING RESPONSIBILITIES

Prioritizing multiple problems (i.e., which patient issue needs to be handled first), and ordering coffee and office supplies for front desk.

POSITION QUALIFICATIONS:

Required:

· High School Diploma or GED

· Complies with regulatory requirements (i.e. TJC) appropriate for position.

· Multiple telephone line experience and good telephone etiquette

· Computer experience

· Ability to communicate with patients, staff, and community members, both in person and on the telephone.

· Knowledge of Cancer Center procedures and staff

Shift: Days

Hours:

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Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.    

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.