Client Service Analyst

Client Service Analyst

 

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

 

What will you be doing?

As a Client Service Manager you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Consumer Packaged Goods (CPG) client teams.

Key skill sets:

• Quality Control: Attention to detail is key to achieving high-quality results through data integrity
• Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met
• Planning and Organizing: Determine effort and resources required to meet objectives; able to plan, coordinate, and manage resources effectively to ensure task completion
• Execution: Work independently and effectively, while also collaborating with virtual and diverse teams

Job Responsibilities

• Manage dedicated categories item review and placement
• Key point of contact to the client for service-related requests or issues
• Engage in a consultative manner with clients when helping solve/manage content deliverables
• Assist Client by providing report creation and editing services
• Assist in providing on-time quality deliverables via the OmniMarket Services within Circana’s Unify platform
• Answer general questions regarding the aforementioned applications and tools
• Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data
• Work together with cross functional teams to implement change management and new services

Requirements

• Strong project management skills and the ability to handle multiple requests/actions needed
• Strong attention to detail
• Demonstrated problems solving skills
• Strong Communication skills, both written and verbal
• Demonstrated ability to learn and utilize various computer software, including MS Excel
• Consumer Packaged Goods (CPG) and/or Circana data experience a plus (Unify, UDB, PRT)
• Bachelor degree preferred

 

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Hybrid (up to 2 days per week onsite in Chicago, but currently 4 days per month required)

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our