Medical Director, New York

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

You own the clinical bar across five to seven Neko clinics in the NYC region.

That means every consultation in your area meets the same threshold of safety, quality, and member experience — regardless of site, regardless of clinician. It means the Physicians and clinical teams working under you are developing, not just performing. It means clinical issues are being seen and addressed before they show up in audits or member complaints. And it means clinical judgment shows up at the table when operational decisions are being made — not afterward, when it's harder to course-correct.

You'll partner closely with the U.S. Head of Clinical Enablement, who holds final clinical authority, and operate in true dyad partnership with the Area Manager who owns the operational side. The clinical health of the region is yours.

What You'll Deliver in the First 6–12 Months

• Hold the clinical standard across every site in your area — every consultation meeting the same bar for safety, quality, and member experience, regardless of who delivers it.

• Manage and develop the clinicians in your region — performance conversations, development plans, coaching, and the honest feedback that turns good clinicians into great ones.

• Lead clinical hiring for your area against defined criteria, and partner with the Training and Education team to close training gaps as they emerge.

• Own the review and closure of clinical incidents and near-misses in your area — making sure learnings are actually applied, not just documented.

• Operate in true dyad partnership with the Area Manager — co-owning quality, member experience, and business goals, attending and contributing to Weekly and Monthly Business Reviews, and bringing clinical input into operational decisions before they're made.

• Round your sites regularly to observe, support, and listen — surfacing what's working so it can spread, and what isn't so it can be addressed.

• Build and maintain trusted relationships with the specialist clinicians who receive Neko referrals — monitoring referral quality and addressing breakdowns quickly.

• Know the local regulatory landscape — licensing requirements, referral obligations, market-specific clinical rules — and flag emerging risks before they become problems.

• Lead or participate in clinical pilots — defining success, capturing learnings, and documenting outcomes so the rest of the company can learn from your region.

• Surface patterns from your area ��� recurring findings, consultation inconsistencies, member concerns — back to Clinical Product and Quality so protocols evolve based on what's actually happening on the ground.

What We're Hiring For

• Holds the Bar at Scale -- One clinic is one thing. Five to seven is different. You're the kind of clinical leader who can make sure every consultation feels the same regardless of site or clinician — not by micromanaging, but by setting a clear standard, coaching to it, and noticing when it drifts. You're rigorous without being rigid.

• Develops the Clinicians You Lead -- You take Physician development seriously — not as a side responsibility, but as core to your job. You give honest feedback even when it's uncomfortable. You spot what someone needs before they ask. You know the difference between a clinician who needs coaching and one who needs to leave, and you don't avoid either conversation.

• The Dyad That Actually Works -- You know the difference between co-ownership and turf protection. You bring clinical judgment into operational decisions before they're made — not after — and you stay constructive when clinical standards and operational targets pull in different directions. When you escalate, it's because something genuinely needs leadership attention, not because you've stopped trying to resolve it locally.

• Reads the Pattern, Not Just the Report -- You don't just review the data — you see what it's telling you. You round your sites and notice