Senior Project Manager - Engagement Manager

Job description:

Job description, Roles & Responsibilities:
We seek a seasoned Senior Engagement Director / Manager to drive complex programs from inception through completion. As a part of the Digital Customer Experience (DCX) practice, leading engagements based on Capgemini’s Customer Experience (CX) and Engagement Management capabilities, the CX Engagement Manager will lead teams of senior functional and technical resources to deliver global, complex transformation programs for our clients.
This position serves as the primary role leading multi-project, multi-domain programs for our largest clients across the marketing, sales, commerce, and customer service business domains. Senior Engagement Directors / Managers serve as client-facing leaders, overseeing the day-to-day relationships, providing thoughtful advisory and pragmatic partnership with executive stakeholders. In terms of delivery, this role will govern the launch, execution, optimization, and close-out of the engagement, including establishing a “benefits management office.” 

The CX Program Engagement Director / Manager has technical and functional competencies to understand and execute digital CX change strategies, deliver planned outcomes, and course-correcting.

RESPONSIBILITIES    
They will manage senior client executives and their engagement teams, work with various client stakeholders to deliver professional services, and manage business development activities on strategic and global priority accounts.
•    Sales Leadership
o    Lead and support sales activities to shape and win high quality and profitable CX Transformational proposals
o    Serve as an extension of DCX into the Account for all business development, sales, client engagement activities to grow the CX book of business.
o    Engage with DCX leadership and account teams to expand existing or similar transformation opportunities
•    Business Value 
o    Co-create business case, charter, and program governance as needed
o    Create unique and innovative ideas for multiple industries to improve client business performance
o    Deliver multi-threaded business strategy, transformative change, or operations improvement/turnaround initiatives
•    Program Governance
o    Establish and drive program-level communications, stakeholder engagement, governance, and reporting cadence
o    Maintain budgets, oversee staffing, and provide oversight of contracted services
o    Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, supervising quality reviews, and managing issue resolution.
o    Ensure the integration of projects by adjusting the scope, timing, and budgets based on business needs in collaboration with Project Managers to define the overall program plan.
o    Track key program milestones and recommend adjustments to Project Managers to meet commitments and ensure high-quality deliverables.
o    Meet all service level agreements, KPIs, and all administrative duties in a collaborative environment
•    Executive Influence
o    Collaborate, facilitate, and present strategic guidance influence, and roadmaps for C-level and Executive clients around Digital CX strategies
o    Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and key stakeholders.
•    Contribute to the EM Community
o    Model and support Program and Project management standards to continuously improve engagement qu