Bilingual Administrative Associate, Medical Records, Psychiatry and Behavioral Sciences, Dell Medical School

Job Posting Title:

Bilingual Administrative Associate, Medical Records, Psychiatry and Behavioral Sciences, Dell Medical School

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Hiring Department:

Department of Psychiatry

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Nov 11, 2024

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Position Duration:

Expected to Continue Until Aug 31, 2025

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is seeking a Bilingual Administrative Associate, Medical Records. This is a grant-funded position with an end date of 8/31/25 and is renewable based upon availability of funding, work performance, and progress toward research goals. The work hours for this position will be Monday through Friday between 7AM-6PM.

Purpose

The Bilingual Administrative Associate, Medical Records will assist the Texas Child Health Access through Telemedicine (TCHATT) program with creating patient charts and scheduling telehealth appointments for patients in electronic health record.

Responsibilities

• Gather needed information and forms to create client charts in electronic health records.

• Schedule patient appointments as requested. Complete appointment confirmation calls, ensuring patients attend their appointment.

• Establish and maintain effective working relationships with internal team at Dell Medical School and Dell Children’s Medical Team and external community and school partners. Navigate all contacts appropriately across multiple virtual platforms.

• Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.).

• Manage clinician schedules in electronic platforms.

• Other duties as assigned.

Required Qualifications

Bachelor's degree and one year of clerical experience at the Administrative Assistant level in a medical or mental health setting or high school graduation or GED and five years of clerical experience in a medical or mental health setting, including one year of experience at the Administrative Assistant level. Bilingual in English and Spanish. Capable of documenting patient communication and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. Ability to communicate with others in a clear, understandable, and professional manner. Sound judgment in decision-making. Ability to maintain regular, reliable, and punctual attendance. Demonstrated ability to be flexible and adaptable to change.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience with data entry into electronic health record. Prior healthcare setting experience. Experience in mental health field. Bilingual in Spanish.

Salary Range

$42,000+ depending on qualifications

Working Conditions

• May work around standard office conditions

• Use of manual dexterity

• Repetitive use of a keyboard at a workstation

• Occasional weekend, overtime and evening work to meet deadlines

• Able to work remotely in a private, safe space

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current univ