Enterprise In-Business Risk Non Financial Risk (NFR)

The Central Controls – In Business Non-Financial Risk (NFR) Lead serves as the senior leader for designing and driving a globally consistent First Line of Defense (1LOD) operating model and standard practices for the execution of non-financial risk activities aligned to the Enterprise, Operational, Compliance, and Reputation Risk Programs.

This pivotal role requires a strategic leader with deep specialist expertise and a strong design mindset to create a well‑integrated, simplified framework. Through strong partnerships with 1LOD Risk Leads and control teams, this individual will ensure successful adoption of the framework, fostering a cohesive and mature risk culture.

The role combines specialist capabilities across Enterprise, Operational, and Compliance risk management practices to ensure a well‑designed, scalable operating model for non‑financial risk management across 1LOD.

Key Responsibilities

• Design and lead the implementation of a consistent 1LOD Non‑Financial Risk (NFR) execution model, ensuring alignment with the Enterprise Risk Management Framework, regulatory expectations, and industry best practices.

• Develop the 1LOD framework, principles, and processes for Lines of Defense (LOD) designation assessments to ensure clear accountability and segregation of duties across the enterprise.

• Serve as a key advisor to Businesses and Functions on all NFR matters, ensuring seamless execution and adherence to enterprise risk frameworks.

• Drive proactive risk management by identifying opportunities to streamline processes, eliminate redundancies, and reduce over‑customization to improve efficiency.

• Engineer and deploy simplified, common first‑line procedures aligned to Enterprise, Operational, Compliance, and Reputation Risk framework requirements, ensuring rapid adoption and consistent application.

• Design and implement standard processes across 1LOD for assessing the impact and applicability of new or revised Laws, Rules, and Regulations (LRR).

• Establish mechanisms to identify and manage updates to Enterprise, Operational, Compliance, and Reputation Risk frameworks affecting 1LOD non‑financial risks.

• Support development of 1LOD Compliance Risk reporting.

• Foster a unified risk culture by partnering effectively with Independent Risk (2LOD) and Internal Audit (3LOD).

• Demonstrate strong knowledge and judgment regarding regulatory changes and industry best practices, ensuring 1LOD execution remains appropriate and effective.

• Provide effective and regular updates to senior management on 1LOD non‑financial risks.

• Build and lead a high‑performing team, developing talent and fostering a culture of accountability, transparency, and continuous improvement.

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or other control‑related functions within financial services; 8+ years of managerial experience preferred.

• Strong ability to identify, measure, and manage key risks and controls.

• Experience leading teams with broad accountability in complex environments and a demonstrated ability to lead through change.

• Skilled at breaking down complex issues into core components and root causes that can be addressed effectively.

• Proven ability to generate innovative ideas to mitigate risk and enhance processes.

• Demonstrated ability to assess situations accurately and take appropriate action to gain senior stakeholder commitment.

• Full management responsibility for a team or multiple teams.

• Strategic thought leadership in driving efficiency and effectiveness across the control environment, ensuring strong controls programs and accurate reporting/escalation to business stakeholders.

• Comprehensive knowledge of Citi’s businesses, functions, and risk profiles.

• Strong understanding of financial products and end‑to‑end processes, including technology and operations.

• Proven expertise in using GRC tools and data analytics to identify, assess, and mitigate non‑financial risks proactively.

• Ability to develop new ideas and enhance processes to reduce risk exposure.

• Deep understanding of Citi’s Policies, Standards, and Procedures.

• Exceptional leadership, decision‑making, and problem‑solving skills.

• Capable of providing effective challenge and recommending remediation for risks and controls.

• Excellent communication skills with the ability to motivate and influence colleagues across businesses, regions, and cultures.

• Strong executive presence with demonstrated ability to influence senior stakeholders and drive conse