Senior IT Logistician (ESOM - ITAM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

IT Concepts, Inc. (ITC) is seeking an experienced Senior IT Logistician (Senior IT Logistics Analyst) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. 

The Senior Logistician must be able to create strategically tailored logistics plans encompassing material and personnel procurement, maintenance, distribution, and replacement. A Senior Logistics Analyst must have experience in conducting targeted review of status and identify points of risk and be able to identify alternative strategies for addressing and mitigating risk.

Responsibilities

• Provide IT hardware (HW) and Software (SW) asset logistics lifecycle including periodic supply inventory, day-to-day shipping, receiving, tagging, tracking, communication and deployment ensuring optimal and secure operations.
• Document procurement packages, shipping vendor, packaging supply vendor information and asset information based on asset specifications to include cost information, package delivery agreements, tracking, lost packages, claims, etc.
• Manage logistics database to track hardware and software logistics and work with team members on a consolidated view of Assets across Logistics, Maintenance and Management including lost packages, other remediation efforts, and periodic audit.
• Document and report Package Inventory management/physical accountability checks on all logistics supplies, Monthly Critical Priority Incidents and High Priority Incidents, partners with team members on AES Scores, VA Monitoring Framework, auto alerts to VA Office of IT, discrepancy & corrective action.
• Work closely with Analytics Lead on Asset and Account control Center Dashboard (Power BI) including Asset Logistics Management, and Quarterly KPI Report.
• Partner with team members for asset procurement, packages, cost information, etc.
• Coordinate and collaborate with defined escalation paths and fellow Asset team members for specifications and dependencies to maintain the baseline
• Manage and utilize asset logistics information for compliance and data calls
• Collaborate with ESOM Contract Business Operations team members for effective IT asset management and forecast / prepare for follow-on/future logistics demand
• Capturing logistics investment requirements and aligning those upstream to the portfolio and budget; laterally with HW – SW asset team members and downstream to customer service engineers and system administrators for timely and efficient customer delivery
• Demonstrating a commitment to quality and customer support through close monitoring of Incidents, Service Tickets, Logistics planning, asset tracking, Problem Management, etc.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours. There may be possible off-hours work to support releases and outages.

Position Duration: This position is expected to last 10 months.

Requirements

• Bachelor’s degree in engineering, mathematics, business administration (8 years of additional relevant experience may be substituted for education)
• 8 years of experience with IT asset logistics
• Experience in the procurement, maintenance, distribution, and replacement of material to enable a review and analysis of logistics plans.
• Experience in monitoring progress and status and be able to identify program/project performance issues and risks.
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Good communication and interpersonal skil