Sr. Manager, Spend and Balance Programs

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The role:

SoFi’s Card business aims to offer competitive and differentiated credit cards to existing members and to consumers in the open market. We are looking to add a leader to the Account Management team for SoFi’s fast growing Credit Card business. In this role, you will be part of the account management team and responsible for the portfolio spend and balance build programs.

You  will be responsible for all activities related to spend and balance build programs from setting the strategy, segmentation, servicing model, and value proposition to monitoring profitability and performance.

What you’ll do: 

• Define and build a portfolio balance build strategy and spend engagement strategy across the credit card portfolio to increase profitability of the business

• Engage with Fraud and Operations to identify spend blockers/detractors and develop financially sound strategies to mitigate the blockers

• Partner with Engineering, Product and Operations teams to design seamless digital first experiences

• Partner with Marketing, Risk, and Decision Sciences to build segmentation, pricing and response models to optimize response and profitability performance 

• Build a Test & Learn agenda, in collaboration with cross-functional partners, to optimize balance & spend strategies.. Develop analytical insights from historical testing

• Monitor competitive activity and competitive offers and incorporate insights into go-forward strategies

• Develop and provide regular reporting and business updates on program performance

What you’ll need:

• Strong analytical experience, with prior experience running complex credit card analyses

• Sound understanding of credit card economics and credit risk dynamics

• Proficiency in SQL/Python preferred

• Self-starter; comfortable with ambiguity and open-ended problems

• Excellent verbal, written, and interpersonal communication skills

• High degree of initiative with a strong drive for results

• Bachelor's or Master’s Degree in a quantitative analytical field

• At least 7 years of experience in the Financial Services Industry

• At least 2 years of experience building/managing balance build programs in credit card space

Nice to have:

• Experience with credit card portfolio management is a plus

• Experience with spend & engagement programs

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

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