Breakfast Attendant (Home2 Suites/Tru by Hilton- Lumberton, NC)

JOB TITLE:        Complimentary Breakfast Attendant    NON-EXEMPT
REPORTS TO:        Front Office Manager, GM            DEPARTMENT:      Rooms

POSITION SUMMARY:   This position assists with Food & Beverage services at breakfast and with the banquet functions AND helps to ensure the smooth operation of the hotel’s shuttle operation.  The hotel retains the right to add to or change the requirements and demands of these positions.  

ESSENTIAL JOB FUNCTIONS
1.    Set-up and work in the kitchen and breakfast areas providing all support and service for the Guests as needed.  During and after breakfast, clean up requires washing, drying, sweeping, mopping and general cleaning of all areas. 
2.    Set up for banquet events, carry trays, serve guests and clean up after event ends. Set up can include putting out large tables, tablecloths and place settings, arranging table placement and building up breaks/buffets.  
3.    A Banquet Server's duties during the event will vary based on the situation. Good communication is important, as is being able to follow directions efficiently and meeting the physical demands of the job. 
4.    As Shuttle Driver, (if applicable) employee must have and maintain a valid State of North Carolina driver’s license, ability to provide proof of insurance carrier with an acceptable motor vehicle report and advise us of any change in the aforementioned status requirements.
5.    Shuttle Driver shifts vary with business needs but are primarily 1st and 2nd shifts (5am-3pm and/or 3 pm to 1 am), mid shifts (10 am to 7 pm) plus weekends and holidays as needed. 
6.    Superior communication skills (verbal, telephone & written); cheerful disposition under all circumstances; must be able to present a positive and professional demeanor to others; focused on guest satisfaction by exceeding expectations and building loyalty.
7.    Must often multi-task for meeting deadlines and handling last-minute changes inherent in the hospitality industry.   Must represent Home2/TRU by Hilton Lumberton in a professional and positive manner at all times with a friendly, guest-comes-first personality and professionalism that is positive and sincere.
8.    Uniforms issued by the hotel should be maintained in “like new” condition by following proper laundering and care instructions. Always wearing your name tag is another critical component in portraying the professionalism required of all positions. 
 

ADDITIONAL RESPONSIBILITIES
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.  A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE:  
High School diploma or GED; 
Six to twelve months related experience and/or training; or equivalent combination of education and experience.
Ability to read, write, perform mathematical computations such as adding, multiplying
Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary and solve practical problems 

PHYSICAL/MENTAL DEMANDS: 
While performing the duties of this job, the employee is required to stand, walk, talk, and listen. ��The employee is required to be on feet for large portion of the day/shift.  The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages.  Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.  

Physical and Mental Demands and the Environmental Factors
Occasional     (1 – 33% of the time)
Frequent    (34 – 66% of the time)
Constant    (67 – 100% of the time)
_F__ Requires bending or twisting
_O__ Requires walking and running
_O__ Requires kneeling, crouching, stooping or crawling
_F__ Requires repetitive movement
_C__ Requires standing
_C__ Requires using hands to handle, control, or feel objects, tools or controls
_O__ Requires working outside in all types of weather conditions
_O__ Subject to cuts, burns, and bruises

WORKING CONDITIONS
1.    Work environment includes large equipment, specialized tools,