Senior Product Manager - Billing & Identity Management

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

• What’s my job title? Senior Product Manager 
• Where in the world? You can work remotely from anywhere in the Netherlands or in the UK 
• Working hours? For this role, you will operate within Central European Time (CET)
• What language(s) will I speak? Fluency in English 

MessageBird is transforming the way businesses communicate with their customers, and at the core of the platform, you will find our channel product offering.  We’re one of the fastest-growing software companies in the world and we’re looking to expand our impressive Product Team with an experienced Product Manager for Billing & Identity Management.

The Senior Product Manager will own Accounts, Users, and Billing and will play a key role in facilitating seamless account integration with our MessageBird products. The Senior Product Manager will also nurture relationships with key internal stakeholders including the Customer Success Team and the Compliance Team in order to identify emerging customer needs and advocate if/when/how we should pursue new initiatives. Working on core foundational components of our platform, this opportunity has the potential for a company-wide impact across our entire product suite.

Strengths We Look For

• Customer Empathy - You care deeply about the customer’s experience, and seek to continuously understand how customers interact with our product. You work backward from the desired customer experience to define your roadmap.
  
• Technical Aptitude - You understand the solution details, and work alongside engineers to help make informed tradeoff decisions so that we deliver value to customers faster.
  
• Eye for Action - You’re not intimidated by the complexity and seek to separate what is important from what is urgent. You make tough data-driven decisions to deliver an impact that customers love and value.
• Innate Leadership - You champion the needs of the customer and the needs of your team. You value clarity and transparency and have a drive for consistency and quality that inspires others to follow.
  

Experience We Look For

• 5+ years experience managing software products, with experience in financial technology or in B2B SaaS companies as a plus.
• Proven track record managing stakeholders across multiple company teams and functions.
• Excellent written communication skills (we use narratives, not PowerPoint!).
• Strong aptitude for executing product development in modern software development lifecycles.
• Previous experience working with accounts, user identity, and/or billing for enterprise SaaS products is a bonus but not required.

What We will Expect from You

Strategy & Alignment

• Understand the needs of the customer, and the needs of the business. Help us align the two via a clear strategic approach and impactful roadmap.
• Understand the state of the market to inform your strategic positioning.
• Plan your roadmap with internal stakeholders, product designers, and your development teams.
• Identify opportunities and initiatives to enable MessageBird to scalably meet high customer demand.

Execution

• Define the scope of work: break down initiatives into releases, epics, and stories. Set definition of done and success criteria. 
• Get Sh*t Done: instill urgency by creating measurable objectives and deadlines
• Balance speed of development without sacrificing quality.
• Build relationships with your engineering, design, and customer success peers to effectively coordinate development efforts.

Operations

• Track and manage dependencies across multiple development teams and business functions.
• Define and track success measures and metrics for your products and initiatives.
• Communicate progress through regular demos, walkthroughs, and metrics analysis.
• Contribute to GTM team enablement efforts as the subject matter expert by creating documentation, walkthroughs, and presentations.

Interview Process 

After you apply, you will hear back from us within a few days. If there’s a fit, the full process is as follows: 

↳ [30 mins] Recruiter Screen

↳ [45 mins] Hiring Manager Interview

↳ [45 mins] Narrative assignment review 

↳ [90 mins] Team Interviews 

↳ [60 mins] Executive interviews