UX Researcher (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Turnitin, LLC is an equal opportunity employer- vets/disabled.

Job Description

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions empower student outcomes with academic integrity. As a UX Researcher, you will be responsible for planning and executing end-to-end research projects. You will collaborate closely with product and engineering partners as well as the cross-functional UX team. 

To succeed in this role, you must have a solid foundation in research practices and can tie insights to tangible business results. You thrive in a highly ambiguous, fast-paced environment. Our environment requires discernment in research approaches, understanding when to prioritize speed for timely insights and when to apply thorough rigor to ensure depth and accuracy.  

A day in the life:

The UX Researcher will be working closely with each team member as well as product and engineering stakeholders on a day-to-day basis. The researcher will design, plan, and conduct studies that combine qualitative depth with quantitative confidence, translating findings into actionable insights that guide product development and iteration. They will work closely with the UX Research team, where every work day is full of fun, engagement, and building meaningful connections with each other.

Responsibilities: 

• Independently spearhead both small-scale and mid-sized research projects
• Collaborate with cross-functional teams to clarify and define research objectives
• Equip designers, product managers, and other stakeholders with insights into user needs
• Contribute to streamlining and enhancing the operational efficiency of the research team
• Identify and employ the optimal channels for disseminating research findings
• Plan and actively engage in participatory workshops
• Champion and advocate for best practices in UX research across the organization
• Present and communicate research insights to key decision-makers and stakeholders
• Continuously seek feedback on research endeavors and actively provide feedback to peers

Qualifications

Essential:

• Bachelor’s degree in psychology, human-computer interaction (HCI), statistics, social science, or equivalent professional experience
• Knowledge and skills equivalent to 2–7 years of industry experience in UX research or related fields (e.g., market research, behavioral science, applied statistics)
• Proven experience in designing, implementing, and analyzing quantitative research studies (e.g., large-scale surveys, product usage analysis, experimental designs, segmentation studies)
• Strong statistical analysis skills with the ability to apply the right methods (e.g., regression, factor analysis, significance testing, clustering) to generate robust insights
• Ability to independently manage end-to-end research projects, from scoping and data collection through to synthesis and communication of results
• Experience integrating quantitative findings with qualitative insights to provide a holistic view of user needs and behaviors
• Demonstrated ability to transform data-driven insights into actionable recommendations that directly influence product decisions
• Proven expertise in collaborating with cross-functional product and engineering teams
• A strong research portfolio that demonstrates multiple methods and approaches to research along with the tangible outcomes and impact of th