Client Solutions Director, Customer Pharmacy Solutions

Overview

 

 

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The Client Solutions Director, Custom Pharmacy Solutions role is responsible for business growth with existing manufacturers while ensuring the overall integrity of the CPS program product offerings. The Client Solutions Director, CPS will assist in the oversight of the Client Solutions department, including training, setting goals, and executing the company’s strategic plan to achieve top and bottom-line revenue objectives. The Client Solutions Director, CPS is a people manager role, and they will assist in the growth and development of direct report contributors as well as aid all other Client Solutions contributors.  The Client Solutions Director, CPS will also closely collaborate with Commercial Development in the review of potential sales to ensure that sold programs are able to be operationally executed within budget.  An in-depth understanding of the pharmaceutical industry, PBM, reimbursement support and manufacturer direct-to-consumer drug channel is essential and required.

 

Exiting new role; remote work available for the appropriate candidate.

Responsibilities

 

• Bring ideas that will increase the company’s competitiveness and allow us to be positioned as the innovative industry leader as a custom solution partner for pharmaceutical brand drug manufacturers.
• Assists in the development of the criteria for departmental success, including defining the metrics that will be used to measure and report on new and existing business.
• Establishes department goals along with the reporting needed to provide meaningful/quantifiable feedback to the level of goal accomplishment.
• Responsible for maintaining and strengthening overall client relationship including oversight of implementation, proactive communication, ongoing uptake strategies, client retention, manufacturer pull through, plan management including plan utilization analytical reviews, and measurement and adherence to key performance indicators.
• Understands the fundamental structure and internal workings of the Client Services team. This includes knowledge of all SOPs, policy and procedures, trainings and guides, business rules, KPIs, CWIs, work-flows, reporting requirements, data-pass requirements, contracts, systems, databases, vendor relationships, as related to the department and each individual client.
• Knowledgeable on all aspects of each client, program, and drug enough to assist Client Solutions team members and other departments with questions and provide sufficient guidance.
• Facilitates interdepartmental relations and communication as it relates to program operations, including Quality/Compliance, Accounting, IT, Pharmacy Staff, Support Services, Inventory and other departments as needed, in order to establish an understanding of client needs, ongoing program performance, and company goals.
• Produces objective reporting to management regarding plan/program issues, opportunities and overall client standing to ensure continuity between program operations and client objectives.
• Works closely with management and internal department staff to create, establish and record well-defined business rules for various program models to help facilitate ongoing quality assurance and review processes and procedures for continual improvement and efficiency.
• Serves as the intradepartmental subject matter expert in communicating technical information and work-flow processes on the program’s behalf by actively managing multiple projects to successful completion including measurement of milestones, forecasting, and trending.
• Adhere to and promote company values by performing duties in a manner that is consistent with being a team leader and supports the continued growth of the business.
• Guides the development of the criteria for departmental success, including defining the metrics that will be used to measure and report on new and existing business within the Client Solutions team
• Directs and performs aspects of program development, program changes and program deployment including business requirements discovery meetings, development of processes and procedures, specifying set up components, training aides, presentations, creation of SOP’s, Visio workflows, and process flows.
• Leads the training and development of Client Solutions team with no less than once a month to review client goals and program health.
• Lead the CPS Client Solutions team in group meetings and attends all quarterly client business reviews.
• Serves as internal and external