Certified Pharmacy Technician

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Pharmacy Technician - Certified

Department: Pharmacy

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager, Staff Pharmacists

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist’s expertise and judgment.
• Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Takes orders from or calls doctor’s offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Assists in maintaining correct patient information.
• Assists pharmacists in preparing prescription drug products for dispensing.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Files prescriptions after they have been dispensed.
• Reports any medication errors to appropriate personnel.
• Orders, checks-in, and stocks pharmacy supplies.
• Logs invoices as necessary.
• Performs cash transactions.
• Maintains cleanliness of pharmacy and dispensing area.
• Assists with third party insurance billing and trouble shooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administer Vaccines as allowed by law

Secondary Duties and Responsibilities:

• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
• Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
• Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data

Education and Experience:

• High school diploma or equivalent.
• Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
• Previous experience as a pharmacy technician or pharmacy clerk is preferred. If applicable, vaccination certification as required by law.

Physical Requirements:

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.