Program Delivery Manager

Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

 

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

 

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

Responsibilities

JOB OVERVIEW:

The Principal Program Lead is critical in blending hands-on project management and business analysis to deliver clients’ digital initiatives without direct team management. This position involves close collaboration with application team project managers. It focuses on operational client interactions to support their objectives and ensure the successful delivery of digital initiatives. The ideal candidate will be adept in Agile methodologies, excel in all forms of communication, be capable of interfacing effectively with clients, stakeholders, and development teams, and ensure all user stories and project plans align with project objectives and operational best practices.

 

JOB RESPONSIBILITIES:

• Project Leadership and Oversight: Guide and oversee projects from inception to completion, ensuring alignment with business goals and operational standards. Work closely with application team project managers and clients to ensure transparent project execution.
• Agile Methodology Expertise: Apply Agile principles throughout the project lifecycle. Ensure project team members adhere to Agile methodologies and practices, facilitating Scrum and other Agile ceremonies as needed.
• Analysis: Review and refine user stories and project deliverables to ensure they meet the definition of done and align with the client’s vision. Support analysis activities that may require systems integration and Enterprise Content Management systems, advising on requirement clarifications, user experience considerations, resolution of business rules and data validation. Analyze and drive resolution of issues for your assigned product or ensure they are assigned to the correct team or team member and track through closure.
• Provide detailed feedback on project plans and development efforts to ensure clarity, completeness, and accountability. Partner with teams to gather status, complete an effective status assessment and provide transparent, accurate information to the client, including progress against plan, risks, and issues in a written format.
• Client Interaction and Accountability: Manage operational interactions with clients, focusing on the efficient execution of projects and the delivery of value-driven results. Ensure the client has written documentation or updates as part of this process. Act as the primary liaison between clients, stakeholders, departments and technical teams, ensuring clear and effective communication. Take full ownership of synthesizing and presenting the status of issues that span multiple teams, preventing miscommunication and ensuring that clients receive accurate and comprehensive updates. Proactively address and work with teams to correct discrepancies, safeguarding the integrity of information the client relies on for decision-making.
• Communication, Documentation, and Compliance: Partner with integration partners to establish communication processes across the teams, coach the team to ensure adherence, and ensure timely response and resolution. Ensure comprehensive documentation is maintained for all project phases, including key components such as user story development, deployment plans, and retrospectives. Develop clear, actionable leave-behind materials for key client meetings and when critical information needs to be conveyed to wider stakeholder groups. Use tools like Confluence to manage