Bilingual Account Coordinator, Fraud & Disputes Inbound (Spanish)

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Bilingual Account Coordinators (Spanish) on the Servicing team.

This is a full-time, work-from-home position with comprehensive benefits. 

About you:

You have 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key. You approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it.

We’ve found that individuals with experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles excel in this position. If you’re someone who can think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience and professionalism, we’d love to hear from you.

The Impact You'll Make:

As an Account Coordinator on the Servicing team, you’ll join the team that is the heart and voice of Mission Lane, helping thousands of callers each day.  Day-by-day you'll embody our purpose—enabling financial progress—by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.

As a Bilingual Account Coordinator, you will: 

• Serve as the voice of Mission Lane, engaging with existing and potential customers over the phone in regards to a variety of issues.
• Communicate with empathy, curiosity, and respect, to identify the most effective way to assist the caller.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service.
• Complete after-call work with accuracy and efficiency.

Minimum Qualifications:

• 1+ year of customer service experience in any industry.
• Fluent in both Spanish and English, verbally and in writing.
• Proactive, with the ability to find answers independently.
• Curious, with strong judgment to quickly process situations and identify solutions.
• Skilled at building rapport and connecting with others.
• Able to stay calm and composed in difficult conversations, recovering quickly from challenges.
• Strong verbal and written communication skills, with the ability to simplify complex topics into clear, easy-to-understand language.
• Comfortable using technology, learning new software, and navigating multiple tools.
• Fast and accurate typing skills.
• Adaptable to change and able to thrive in a fast-paced, evolving environment.
• Open to feedback and committed to continuous improvement.

You’ll Get Bonus Points For:

• Credit card industry experience

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA.  All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance required for your first 60 days.

• Training schedule (paid): 
  • Duration: First 3 weeks
  • Monday - Friday 8:30 AM to 5:00 PM Eastern 
• Work schedule:
  
  • Monday - Friday 11:30 AM to 8:00 PM Eastern

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $18.97
• Wellness Stipend: $100 monthly 
• Internet Stipend: $40 monthly
• IT Equipment: Provided for your role during employment
• Paid Time