Clinical Systems Education Specialist

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.  

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Clinical Systems Education Specialist to join our team. This full time role will work days on a hybrid schedule. Candidates must be local as on-site visits are expected regularly (currently team reports to campus a few days per week).

Purpose of this position: To ensure successful user orientation and adoption of clinical information systems for patient-centered care. The Education Specialist provides education and support of clinical information systems and
analytical tools to meet the operational and clinical needs of the organization.

RESPONSIBILITIES:

• As an integral part of projects pertaining to organizational goals and strategies, clinical improvements, and regulatory requirements, is responsible for the design, delivery and implementation of education, creating and delivering communication which reinforces change management, and go-live support as needed for these projects
• Responsible for IS&T communication strategy of clinical workflow changes and impact to clinicians and patient care
• Applying appropriate education theory and adult learning principles, develops and maintains curriculum and training guides for clinicians, including Epic and workflow training plans, content and competency testing, and feedback processes
• Teaches workflows and applications functionality to HHS clinical users when entering the organization, as well as maintaining education throughout Epic upgrades and optimizations
• Provides education and consultative services to providers in relation to documentation standards in terms of quality, regulatory requirements, and best practices in alignment with clinical workflows
• Performs and documents workflow analysis, supporting standardized workflows and best practices, and uses expertise in assigned healthcare applications to recommend enhancements based on operational needs
• Performs data analysis to support system, adoption and optimization initiatives. Anticipates reporting needs, and makes suggestions for value added data. Searches for potential system process improvements and recommends changes.
• Serves as a liaison between application support, clinical operations, informatics, and system users. Interprets and translates workflows, processes and terminology into messaging and educational content.
• Builds and maintains patients in the testing environment<