Restaurant General Manager

ALBERT HOTEL is seeking a RESTAURANT GENERAL MANAGER

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert led by Michelin-starred and multi–James Beard Award–nominated Chef Michael Fojtasek. 

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Oversee day-to-day restaurant operations, including opening and closing procedures
• Supervise and lead the food and beverage team including hiring, training, scheduling, and performance management
• Maintain an active presence throughout the restaurant leading daily line-ups, conducting daily walk-throughs, developing team members, and coordinating regular departmental meetings
• Maintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as needed
• Set performance expectations and provide ongoing training and development opportunities
• Oversee the recruitment and training of new team members; plan, document, implement, and monitor training programs
• Guide the quality of the guest experience and service execution; create and implement innovations to enhance the guest experience
• Ensure a high level of guest satisfaction by resolving guest feedback and applying corrective measures as needed
• Maintain a level of awareness of the outlet’s ambiance including lighting, temperature, decor, and audio levels
• Oversee reservations to optimize seating and accommodate guest preferences
• Monitor food and beverage quality, presentation, and timing of service
• Monitor staff to ensure properly executed service, positivity, and enthusiasm
• Manage food and beverage inventory, ordering supplies, and controlling costs to meet budgetary goals
• Manage budgets, track expenses, and implement cost-saving measures
• Build and maintain positive relationships with guests
• Ensure all food and beverage operations comply with health and safety regulations and standards
• Review and analyze financial reports, including profit and loss statements and balance sheets
• Work closely with event sales to ensure the successful execution of private events
• Supervise the outlet in the absence of the General Manager

Who you are:

• You believe in hospitality, deeply and passionately.
• You’re adaptable and not afraid to jump in and get your hands dirty.
• You’re forward-thinking and proactive.
• You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
• You use your time wisely and are an expert at prioritizing.
• You are solutions-oriented and have the confidence to make fast-paced decisions.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You stay organized and can write and prepare accurate reports with sharp attention to detail.
• You're able to work flexible hours in a high-volume environment.
• A plus: You have 3+ years of experience in a hospitality or service industry leadership role.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 20% annual bonus eligibility for all salaried associates
• Up to 3 weeks paid time off annually
• Research/culinary travel opportunities for senior staff
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environment