Lead Admissions Associate

SALARY: $25.41 - $27.76 per hour. 

$25.41 - $27.76 per hour is the pay range for this job classification. The starting rate for this role is $25.41 per hour. Every employee under the Teamsters Admissions Wage Table, on first appointment, will receive the first step of the salary range for the position. Employees will advance to the second step at the start of the pay period after their one-year anniversary in the job classification and each milestone thereafter (2 years and 5 plus years of service) with Step 4 being the maximum pay rate.

OPENING DATE: 04/21/2025

CLOSING DATE: 05/12/2025 (This position may close sooner if a sufficient number of qualified applicants are received.)

JOB TYPE: Regular, Full-time, FLSA non-exempt

UNION: Represented

OPENINGS: 1

LOCATION: On grounds 5 days/week

DEPARTMENT: Admissions

This position supports the Admissions branch of the team regarding all things guest entry.

This position requires the ability to work a flexible schedule including weekends and holidays.

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE
As our new Lead Ticketing & Membership Associate, we know you will be successful in this role because you are:

• You’re a calm and confident customer service leader: Whether helping a guest navigate a tricky situation or training others on best practices, you maintain a positive, professional attitude and deliver excellent service with empathy and patience—even in high-pressure environments.

• You’re organized, focused, and detail-driven: You manage multiple responsibilities with ease, from accurate cash handling and calculating discounts to prioritizing tasks and meeting daily deadlines with efficiency and accuracy.

• You’re a clear communicator and inclusive team player: You express yourself with clarity, adapt your communication to different audiences, and thrive both independently and as part of a team that values respect, diversity, and collaboration.

• You bring passion and purpose to your work: Your enthusiasm for serving a diverse clientele and your commitment to the zoo’s mission and core values shine through in your reliability, adaptability, and drive to continuously improve.

 

YOUR PRIMARY RESPONSIBILITIES

• Perform day-to-day operations such as selling zoo membership and general admission, greeting and directing visitors, operating cash registers or point of sale terminals, maintaining a cash drawer, completing daily paperwork, assisting with lost persons, managing lost and found, screening and answering incoming phone calls from the public and zoo staff and found items and assisting guests with questions and complaints.
• Provide on grounds customer service presence and information to the public in person and on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals.
• Rectify visitor disputes, complaints, and issues in a professional manner.
• Monitor and use zoo-wide radio communications and public address system.
• Contact Emergency Response Agencies (SPD & SFD) as required under the directions of zoo EMT team.
• Assist in emergency drills, and real-time zoo emergencies under the guidance of the Emergency Services Team.
• Promote and sell zoo products and experiences.
• Set‐up, organize, and arrange any necessary equipment or program items.
• Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner. Set‐up, organize, and arrange any necessary equipment or program items.
• Rent strollers, wagons, wheelchairs and umbrellas to zoo guests. Clean and maintain rental equipment after returned.
• Update and maintain informational resources for general public and zoo personnel including but not limited to brochures, form files, emergency procedures, zoo memos, media information, and wildlife rehabilitation resources.
• Operate cash registers or point of sales terminals for rental fees, includin