Senior Quality Engineer - Java, Oracle SQL - Cross Platform Delivery Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services and Digital Technology (USCDT) Team brings together   foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

CPD provides Software Delivery Enablement services to American Express’ largest investments, a critical function that orchestrates standards and process to drive predictable, scalable and quality releases across the enterprise. We support Card Product, Benefits & Rewards initiatives, CM Experiences & Acquisition Marketing initiatives and Enterprise Initiatives, primarily for USCS.

How will you make an impact in this role:

• We are seeking an experienced Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix.  Our Quality Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution.
• This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques.

As a Quality Test Manager on our team, you will:

• Develop Test Strategies, Plans and Execution Artifacts with internal and external partners
• Manage testing & guide QAs for user journey testing across various platforms for large & complex projects
• Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage
• Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives
• Partner with application architects and environment operations on test infrastructure design
• Work with software, infrastructure, and QA engineers to deliver target code quality
• Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
• Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment
• Identify opportunities to adopt innovative testing technologies and techniques

Minimum Qualifications

• Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience preferred; advanced degree preferred
• 10+ years of proven skills in quality and test engineering in the financial industry specifically the Credit Card and Marketing domains with ability to create test data, write test cases, running functional, automated, and/or performance tests, conducting SWOT analysis and leading defect resolution
• Solid experience in test-driven development and Testing Cent