Customer Support Representative - ONSITE - Auburn Hills, MI

Job Description:

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

 The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

TCSC personnel must possess the following essential skills:

Essential Job Functions:

• Professional work history or training with a focus on IT or automotive systems

• Customer contact experience

• Self-motivated with a proactive approach to meeting and exceeding customer expectations.

• Computer hardware and software experience

• Knowledge of LAN/WAN IT infrastructure

• Ability to diagnose and repair PC hardware/ networking components

• Substantial problem solving abilities

• Ability to work and thrive in a team environment

• Maintain a professional image at all times

• Exceptional communications and organizational Skills

• Dedication to excellent attendance

 

Mandatory requirements

• High school diploma or G.E.D.

• Typically, 2+ years of relevant work experience in IT technical support

• Typically, 2+ years of relevant call center experience

• Self-motivated with a proactive approach to meeting and exceeding customer expectations

• 2+ years computer hardware and software experience

• Ability to diagnose and repair PC hardware/ networking components

• Substantial problem-solving abilities

• Ability to work and thrive in a team environment

• Exceptional communications and organizational skills

• Dedication to excellent attendance

• Candidate will be able to work first and second shift as well as occasional Saturday hours

Preferred qualifications

• Knowledge of LAN/WAN IT infrastructure

• Professional work experience or training with a focus on IT or automotive systems

• CompTIA A+

• Windows OS

• MS Office

Education

• High school diploma or G.E.D.

Work environment

• You are required, as part of the job function to travel up to 90% to the office in 2851 High Meadow, Auburn Hills, MI, 48326

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Location:

Must be available to work on-site/hybrid in Auburn Hills, MI

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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