Account Manager

Overview

Position Title: Account Manager 

Location: Maitland, FL – Hybrid (after initial in-office training)

Work Arrangement: In office 3 days / remote 2 days, alternating weekly after initial training period (first few months primarily in-office)Schedule: Monday–Friday, 8:00 AM–4:30 PM ESTSalary Range: $90,000–$115,000 annuallyClient Types: Multiple accounts across industries such as retail, trucking, road construction, and warehouse operationsPerformance Metrics: Client satisfaction, client renewals, and collaboration feedbackTravel: Yes - nation wide travel (up to three trips per quarter) 

Build Your Career with Purpose

At CCMSI, our Account Managers don’t just manage relationships—they help shape the client experience. As a 100% employee-owned company and a Great Place to Work® Certified organization, we offer a culture where your expertise matters, your voice is heard, and your work directly impacts client success.

 

We’re proud to support our employees with manageable caseloads, structured growth opportunities, and a collaborative team culture.

 

Job Summary

As an Account Manager, you’ll serve as the primary liaison between CCMSI and multiple client accounts in diverse industries. You’ll be responsible for ensuring client satisfaction, strengthening relationships, and helping clients achieve their goals. This role requires a high level of independence, organization, and professionalism as you manage client service delivery, collabora

 

Responsibilities

 

• Serve as the main point of contact for assigned clients, ensuring client satisfaction and retention.

• Build and maintain relationships with clients, executives, external vendors, and internal claims teams.

• Read and interpret client contracts and agreements to ensure compliance.

• Prepare and deliver presentations to clients, highlighting results, trends, and recommendations.

• Monitor program performance, track renewals, and contribute to client service strategies.

• Provide financial, operational, and risk management analyses to clients as needed.

• Partner with claims teams to resolve client issues and maintain best practices.

• Travel as needed for meetings, client reviews, and presentations.

 

Qualifications

 

What You Bring

• Excellent communication and presentation skills; ability to interact with executives and clients confidently.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Ability to work independently in a hybrid environment while maintaining collaboration with colleagues.

• Bachelor’s degree preferred (not required).

• Background in risk management, customer service, or actuarial fields a strong plus.

Performance & Growth

Your success will be measured by:

• Client Satisfaction: Positive feedback from internal and external stakeholders.

• Client Retention: Renewals and account growth.

• Collaboration: Ability to work seamlessly with claims teams and across the organization.

This is a highly visible role with opportunities to grow into senior account management or leadership positions.

 

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Disability, and more

• ESOP (Employee Stock Ownership Plan): Be part of a company you own

• 401(k)

• Career Growth: Ongoing training, mentorship, and advancement opportunities

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

 

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

 

Visa Sponsorship:CCMSI does not provide visa sponsorship for this position.

 

ADA Accommodations:CCMS