Supervisor, Marketing In House

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates. 
Essential Job Responsibilities 
Responsibilities include but are not limited to: 
• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time) 
• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time) 
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time) 
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time) 
• Other duties as assigned (5% time) 
 
Travel Requirements 
Minimal 
 
Minimum Requirements and Qualifications 
 
Education 
High School Diploma, GED, or equivalent 
Training requirements  
None 
Knowledge and skills  
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times 
• Ability to effectively coach, counsel and motivate direct reports 
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) 
• Ability to efficiently multi-task 
• Ability to negotiate effectively 
• Working knowledge of marketing databases 
• Ability to recruit, train and develop employees 
• Ability to lead by example 
• Detail oriented and accurate 
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws 
• Demonstrated problem solving ability 
 
Technical Skills 
• Maintain up to date knowledge on all